#USA #Chicago #mental health #Telehealth #Array Behavioral Care

Array Behavioral Care's Telehealth Model

Array Behavioral Care, recognized as the leader in virtual behavioral health, has released new research confirming that their telehealth model achieves outcomes surpassing established industry benchmarks for treating depression and anxiety. According to a white paper titled Proven at Scale Real-World Outcomes from a Virtual Behavioral Health Model, the firm demonstrates that intentional design of care—rooted in measurement-based, acuity-aligned practices—ensures sustainable, high-quality results in behavioral health care.

Key Findings of the Study

As behavioral health demands soar due to a shortage of providers along with financial pressures and fluctuating regulations, Array's study of 5,805 patients reveals consistent and measurable outcomes:

1. Industry-Leading Remission and Response Rates: Patients diagnosed with depression and exhibiting clinical symptoms reached a remarkable 27% remission rate—far exceeding benchmarks of 16% and 22% set by large health systems. Moreover, a 60% patient response rate compared to industry standards of 46% and 47% encapsulates Array's success.

2. Improvements Among High-Acuity Patients: Nearly two-thirds of the patients starting the treatment had moderate to severe symptoms. The most vulnerable group witnessed nearly a 50% reduction in symptom severity, shifting average patients from moderate-to-severe states to mild symptoms.

3. Treatment Tailored to Patient Needs: The progress of patients aligned directly with the nature of care they received, proving that the matching of patients with appropriate levels of therapy—be it therapy, psychiatry, or a mix of both—greatly influences outcomes.

4. Timely Access to Care: Patients benefited from an average waiting period of just 5.6 days from their scheduling request to their initial consultation, a crucial timeframe for patient engagement.

5. Positive Patient Experience: Array achieved an impressive Net Promoter Score (NPS) of 86.95, significantly higher than standard industry averages, which are typically around +30 to +40.

Professional Insights

Shannon Werb, CEO of Array Behavioral Care, emphasizes: "Behavioral health has historically struggled to validate its outcomes; mere access is not sufficient. It is vital that patients genuinely improve and that care models consistently achieve this at scale. The findings from our study depict that higher clinical effectiveness accompanies viable care delivery."

Dr. Sara Gotheridge, the company’s Chief Medical Officer, stresses the significance of their outcomes portraying the reality of patient experiences. "This data is a testament to the structured nature of our model, revealing how consistently we can foster significant improvements among patients of varying acuity levels," she states.

Underlying Care Model

Array's efficacy stems from a model founded on outcome-driven principles. Utilizing regular assessments through validated clinical measures enables clinicians to monitor progress dynamically and modify treatments accordingly. Based on clinical needs, patients are assigned suitable therapies, with adjustments made as circumstances change. The incorporation of dedicated care coordination teams ensures that patient engagement stays consistent and that any barriers to treatment are addressed promptly.

The backbone of this model is Array's Epic-based Electronic Health Records (EHR) system, designed to cater specifically to behavioral health workflows. This integrated platform guarantees that every pathway in care adheres to consistent standards, minimizing variability, and delivering robust, scalable outcomes declared by the data.

Conclusion

Array Behavioral Care's ongoing commitment to high-quality telehealth practices in behavioral health services is revolutionizing the approach to mental health treatment. By proving that well-designed virtual care can deliver and exceed expected outcomes, Array sets the standard for the future of behavioral healthcare.

For additional details on Array's innovative care model and to explore the results of their recent research further, visit their website for the full report and white paper.