#Singapore #TheNewGate #Cross-Border EC #Shopee

TheNewGate Tackles Post-Delivery Cancellation Issues

The NewGate, a leading organization in the field of cross-border e-commerce, has recently expanded its operations by establishing a local subsidiary, TheNewGate Asia Pacific Pte. Ltd., in Singapore. This strategic move aims to further bolster support for businesses venturing into international sales, particularly focusing on alleviating the challenges related to post-delivery cancellations. Furthermore, the new local warehouse facilitates storage and shipping, significantly enhancing the shipping experience for small and medium enterprises (SMEs).

Background and Objective

As the global cross-border e-commerce market continues to grow, the entry barriers for small businesses remain daunting. One of the significant challenges they face is the issue of cancellations after the goods have been shipped internationally. Often, businesses have to deal with high international shipping costs, customs fees, and return handling charges, making it more economical to abandon the products rather than return them. The establishment of a local warehouse is seen as an effective solution for this concern, allowing businesses to manage returns and cancellations more efficiently.

Previous Initiatives

TheNewGate has long been a supporter of businesses looking to enter the cross-border e-commerce market. Through its initiative, "market vista", it has offered a range of services including marketplace management on Shopee, a proprietary SaaS tool named "makevi", and a collaborative learning community called "makevillage". Recognized for its efforts, TheNewGate became an official Shopee support partner in October 2025, further solidifying its role in this space.

Reading various challenges from multiple businesses led to the decision to establish a local entity and warehouse in Singapore. This move reflects TheNewGate's commitment to evolving its support for cross-border sellers.

Overview of TheNewGate Asia Pacific Pte. Ltd.

• - Corporate Name: TheNewGate Asia Pacific Pte. Ltd.
• - Location: Office Address: 8 Marina View, Asia Square Tower 1, #42-01 & #43-01, Singapore 018960
• - Establishment Date: July 7, 2026
• - Business Activities: Local support services for cross-border e-commerce operators including consulting, localized SaaS (makevi global), local inventory fulfillment (LFF), and resale of returned or canceled items.
• - Capital: 100,000 SGD
• - Relationship with Parent Company: A 100% subsidiary of TheNewGate Co., Ltd.

Capabilities of the Local Warehouse

The NewGate integrates the concept of Local Fulfillment (LFF), enabling storage and distribution of goods from local warehouses. This approach offers several significant advantages:

• - Small Batch Support: The model does not rely on large inventory quantities, thus enabling small businesses to participate in cross-border e-commerce more feasibly.
• - Local Handling of Returns: The new system allows for managing canceled or returned products efficiently, preventing businesses from needing to abandon goods due to high return costs.
• - Improved Shipping Speed: By shipping directly from the Singapore warehouse, TheNewGate anticipates a reduction in shipping lead times.
• - Comprehensive Support: In addition to assisting with initial sales setup, the organization now extends support post-sales, helping sellers engage more confidently in international markets.

Future Prospects

The local warehouse is currently being refined through the operation of TheNewGate's own products. In the future, as the collaboration with Shopee deepens, the support will gradually expand to include all businesses aiming for cross-border e-commerce, irrespective of their engagement with market vista.

The goal is to create an environment where all companies wishing to sell internationally can do so with less risk, even starting with small quantities.

Embracing Challenges & Opportunities

TheNewGate embodies the philosophy of "Designing the world's common sense." The company intends to lead the IT industry in Japan by driving social change through technology. With over 20 locations nationwide, it focuses on supporting digital transformation, global expansion initiatives, and development of human resources, contributing to the overall growth of the industry. As they pave the way for the new IT infrastructure of the future, TheNewGate continues to challenge the status quo.

For more insights about TheNewGate, visit their official website at TheNewGate and follow them on their social media platforms including Instagram, YouTube, and Facebook.