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Everise and Krisp Join Forces for Elevated Customer Experience

In a groundbreaking move for customer service, Everise, a leading provider of customer experience (CX) solutions, has announced a strategic partnership with Krisp, a pioneer in AI-powered voice productivity solutions. This collaboration aims to transform how customer service is delivered by integrating Krisp's real-time voice AI technology across Everise's global operations.

The Impact of the Partnership

The core objective of this partnership is to enhance the capabilities of Everise's extensive agent workforce. With the implementation of Krisp’s advanced technology, which offers features like real-time accent neutralization and noise cancellation, customer service interactions are set to be faster, clearer, and more empathetic. This integration reflects a shared vision between Everise and Krisp: empowering human agents with cutting-edge technology to redefine the customer support experience.

Sudhir Agarwal, the Founder and CEO of Everise, emphasized the significance of this collaboration, stating, "At Everise, we believe the future of CX lies in empowering people with the right technology. We are proud to partner with Krisp to further our shared vision of amplifying the human touch with real-time AI. Together, we're helping enterprises meaningfully elevate every customer experience. This is innovation with impact – the future of CX.”

In an inspiring remark, Davit Baghdasaryan, CEO and Co-Founder of Krisp, stated, "Everise is setting the bar for what modern CX looks like. By rolling out the full Krisp AI platform across their agent fleet, they are investing in a future where every voice interaction is faster, clearer, and more intelligent."

These sentiments encapsulate the potential of AI technology to enhance the customer experience. This partnership will not only improve interaction quality but will also increase productivity among agents.

Rollout Details and Future Features

The initial deployment of Krisp’s solutions has already been implemented across 10,000 Everise seats worldwide, with plans for further rollout in the coming months. This unified, real-time technology will act as a powerful tool for Everise agents, enabling them to bridge language and accent barriers effortlessly, thus enhancing the quality of customer interactions.

In addition to the noise cancellation and accent neutralization features, the partnership promises future enhancements, including speech interpretation and Agent Assist capabilities. These features will enable the workforce to deliver more impactful and effective interactions to customers.

About Everise and Krisp

Founded in 2016, Everise has rapidly established itself as a global leader in transforming the customer service landscape for various sectors, including healthcare, transportation, logistics, and technology. The company, which operates with the backing of Brookfield and Warburg Pincus, focuses on marrying innovative technology with compassionate service to meet the diverse needs of customers.

On the other hand, Krisp, founded in 2017, has revolutionized voice interactions by developing solutions aimed at improving voice productivity. Their platform has been deployed on over 200 million devices, processing over 75 billion minutes of voice per month—demonstrating their significant impact on enhancing the effectiveness of contact centers worldwide.

This partnership is more than just a technological integration; it represents a commitment to innovation, empathy, and excellence in customer experience. As AI continues to evolve, Everise and Krisp are at the forefront, leveraging it to create meaningful connections between businesses and their customers. With such innovations, the customer experience landscape is poised for a transformative change that combines technology with human touch.