Firstsource Solutions Achieves Dual Leader Status in Banking Operations Recognition
Firstsource Solutions Achieves Dual Leader Status in Banking Operations Recognition
In a remarkable achievement, Firstsource Solutions Limited has been acknowledged as a leader in the field of banking operations by the Everest Group and NelsonHall. This recognition comes not merely as a title but as a validation of Firstsource's cutting-edge capabilities and its commitment to transforming traditional banking processes through innovation.
Recognition Overview
On January 6, 2026, the Everest Group named Firstsource both a leader and star performer in its Banking Operations - Services PEAK Matrix® Assessment 2025. This acknowledgment marked a significant milestone in the company's evolution, solidifying its status as a front-runner in the industry. Additionally, Firstsource was recognized as a leader in NelsonHall NEAT 2025 evaluation for GenAI Process Automation in banking, which highlights their advanced capabilities across both operations and process automation services.
Vivek Sharma, the Head of BFS, CMT Emerging Geos at Firstsource, emphasized the importance of these recognitions, stating, "Being recognized by Everest Group and NelsonHall validates the direction we're taking in banking operations – moving from labor-centric models to AI-native, outcome-driven operations." This reflects a paradigm shift in the company's operational strategies, favoring technology-driven solutions to meet modern banking challenges.
Unbending Focus on AI and Automation
Central to Firstsource's leadership recognition is its UnBPO™ and BPaaS (Business Process as a Service) strategies. Their innovative approach focuses on integrating agentic AI and domain-centric platforms, facilitating a significant shift from pilot programs to full-scale enterprise implementations. This transformation aims to enhance decision-making, bolster compliance, reduce operational costs, and improve service quality across lending, payments, and servicing sectors.
The Everest Group's assessment highlighted Firstsource's comprehensive coverage of banking operations, ranging from transaction processing to customer service, all underpinned by a robust digital-first operating model. This model is enhanced by automation, AI, and workflow orchestration, along with sustained investments in platforms, data, and analytics to drive efficiency and service quality.
Continuous Innovation
Ronak Doshi, Partner at the Everest Group, shared insights on Firstsource's contributions, noting, "Firstsource continues to expand its role in banking operations through integrated support across cards, lending, collections, and financial crime." The company's UnBPO™ framework and dedication to innovation significantly bolster its operational capabilities, enabling modernization through a mix of automation and operational redesign.
Noteworthy tools introduced, such as AI Coach and QC Copilot, further enhance Firstsource's standing in the market, especially in areas like fraud management and onboarding processes. NelsonHall's recognition reflects Firstsource’s successful integration of GenAI and process automation into their managed services, focusing on high-value processes tailored for regional and local institutions.
Andy Efstathiou, Program Director for Banking at NelsonHall, stated, "Firstsource's GenAI and automation offerings enable banks to transform their operations efficiently with digital engineering, app development, integration, and implementation services." Such services are essential as banks globally face pressure to modernize their operations and streamline costs.
Client-Focused Solutions
Looking forward, Firstsource's dual recognitions underscore its role as a trusted partner for banks aiming to modernize their operations safely and effectively. This validation not only highlights Firstsource’s achievements but also showcases its commitment to delivering significant impacts in the banking sector. As the organization continues to innovate and expand its influence, the banking industry can look forward to seeing more transformative solutions tailored to meet specific client needs.
In conclusion, Firstsource Solutions Limited stands at the forefront of banking operations, ready to tackle the challenges of the modern banking landscape with confidence and cutting-edge technology.
For more detailed insights, reports from the Everest Group and NelsonHall are available for download.
Topics Financial Services & Investing）
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