#Japan #Tokyo #AI System #Tex #Rakubiru

Rakubiru Introduces AI Inquiry Response Function on TeX Platform

Rakubiru Inc., based in Chiyoda, Tokyo, has announced an innovative feature for its tenant communication platform, Rakubiru TeX, designed to significantly enhance response efficiency for tenant inquiries in office and commercial buildings. The new AI inquiry automation feature allows tenants to receive immediate responses to their questions based on facility guidelines, significantly reducing the workload for property managers.

Background: The Tenant Inquiry Challenge

Managing tenant inquiries has always been a significant burden for property management (PM) and building management (BM) operations. Rakubiru's research indicates that, for large buildings over 40,000 square meters, property managers collectively spend more than 120 hours each month dealing with these inquiries. Even for mid-sized properties around 5,000 square meters, this challenge results in approximately 30 hours of handling inquiries per month.

This ongoing issue is compounded by the interruptions faced when onsite visits are made by tenants, disrupting ongoing tasks like equipment inspections or report preparations. Furthermore, the issue is aggravated in巡回management systems where tenants find it difficult to raise inquiries due to the absence of onsite personnel, ultimately leading to a decline in tenant satisfaction.

A Solution: AI Inquiry Response Feature

Recognizing the pressing need for efficiency amidst staff shortages in the building management industry, Rakubiru aims to simplify processes where possible. The AI inquiry response system is anchored in the philosophy that simplification in operational processes can substantially alleviate the burdens placed on property managers while simultaneously enhancing tenant satisfaction.

By analyzing incoming inquiries submitted through the Rakubiru TeX portal, the company discovered that over half were questions regarding already established building rules. Based on these insights, Rakubiru developed a mechanism where an AI reads and references these internal documents to provide immediate responses to a significant portion of tenant inquiries. This system not only saves precious time but also shields both tenants and property managers from potential misunderstandings and miscommunications.

Key Features of the AI Inquiry Response Function

• - Immediate Responses: The AI system will respond instantly to inquiries related to facility rules while escalating more complex questions to human property managers without delays.
• - Safety First: The design ensures that the AI only references specific rule documents provided for each property, preventing confusion that could arise from misinterpretations.
• - Continuous Improvement: The system is engineered to learn from recurring inquiries, allowing for the development of supplementary documents that can improve response quality over time.

Future Developments

Rakubiru is committed to continuing the evolution of the Rakubiru TeX platform, focusing on enhancing the user experience for both tenants and property managers. This initiative is part of a broader strategy to distinguish facilities through enhanced tenant services aimed at improving property value.

For more information on the AI inquiry response feature or to request a demo, please reach out to Rakubiru’s sales development department via email at [email protected].

About Rakubiru Inc.

Founded in August 2021, Rakubiru specializes in developing tenant communication platforms for commercial real estate. With a growing number of properties utilizing Rakubiru TeX, which has successfully onboarded over 130 buildings and continues to expand its client base, the company is focused on elevating communication and operational efficiency within the property management industry.

To learn more about the company and its services, visit Rakubiru's website.