#Japan #Digital Transformation #Tokyo #Shimizu Corporation #TechTouch

Shimizu Corporation Enhances DX Framework with TechTouch Adoption

Shimizu Corporation, a major player in the construction industry based in Tokyo, has recently adopted the AI-driven digital adoption platform, TechTouch, to enhance its digital transformation (DX) infrastructure. This strategic move is aimed at streamlining operations across six primary business systems, thereby reducing the workload related to inquiries and supporting efficient utilization among approximately 15,000 users.

Background of the Adoption

In light of Japan's recent regulatory changes concerning labor hour restrictions — referred to as the "Post-2024 Problem" — increasing operational efficiency and productivity has become a pressing issue in the construction sector. As Shimizu Corporation manages a diverse workforce of both young and experienced employees, creating an environment where all employees can effectively utilize advanced ICT tools has become a top priority.

The company adheres to a philosophy of minimizing customizations in cloud-based solutions while maximizing the use of standard features, dubbed "Fit to Standard." However, a significant challenge in advancing digital workflows has been the disconnection between actual on-site practices and system operation protocols, which has hindered the adoption of digital technologies. Recognizing these challenges, Shimizu Corporation sought assistance from their partner, Assist Co., Ltd., leading to the decision to implement TechTouch as a solution.

Reasons for Selecting TechTouch

TechTouch stands out as it allows users to view operational guides directly on the interface without needing to modify existing systems. This feature aligns closely with Shimizu Corporation's "Fit to Standard" strategy. Furthermore, TechTouch provides advanced data analytics capabilities, enabling the visualization of usage patterns across over 300 internal systems, thus identifying areas of user friction for continuous improvement.

The platform's no-code environment for creating intuitive operational guides also contributed to its selection, as did its comprehensive support system, established through extensive implementations at major corporations. These factors combined made TechTouch an ideal choice as part of Shimizu's DX foundation.

Expected Benefits and Future Developments

Currently, the implementation of TechTouch is focused on the six main systems, but plans are in place to expand its application across all business systems, regardless of whether they are internally developed or SaaS applications. The anticipated outcome includes a significant reduction in the workload related to inquiries, as well as a notable decrease in administrative burdens for both on-site teams and management departments. The aim is to create a "Fit to People" environment where individuals, irrespective of their IT literacy, can adeptly navigate advanced ICT tools and new systems, thereby driving comprehensive corporate DX.

Additionally, leveraging the operational log analysis capabilities will create a feedback loop that expedites the incorporation of on-the-ground insights into system improvements and workflows, ultimately fostering sustained productivity gains.

Insight from Shunichi Mooi

Commenting on the adoption, Shunichi Mooi, Deputy Director of the DX Management Promotion Office and Director of the Foundation Systems Department, expressed the challenges faced in eliminating user hesitation and maximizing functionality within critical business systems, particularly the cost management system that supports project finances. He indicated that the introduction of TechTouch enables the establishment of a system where users can operate smoothly without necessitating complex system modifications. With ongoing analysis of usage patterns, the organization aims to develop improvement cycles that will lead to heightened productivity across the company.

About TechTouch

Founded in 2018, TechTouch Inc. dominates Japan's digital adoption platform market, boasting an impressive user base surpassing 10 million individuals as of January 2026. The platform is recognized for its ease of use in creating and implementing operational guides without coding, significantly alleviating burden on system administrators while promoting efficient user engagement. With numerous accolades, including the Good Design Award and recognition from the Ministry of Economy, Trade and Industry, TechTouch continues to focus on enhancing its AI capabilities. The organization is also developing an AI-driven decision support agent, "AI Central Voice," to further support technologies in various enterprises.

In conclusion, Shimizu Corporation's adoption of TechTouch marks a significant milestone in its journey towards enhanced operational efficiency and user engagement, paving the way for a more productive future in the construction industry.