#Spain #DXC Technology #financial inclusion #Banco Sabadell #Alicante

Banco Sabadell and DXC Technology: A Partnership for Accessibility

Banco Sabadell, one of Spain's major banking institutions, has recently announced a significant partnership with DXC Technology, a renowned global technology services provider. This collaboration is primarily aimed at enhancing the accessibility of Banco Sabadell's digital services, thereby promoting financial inclusion for all customers, particularly those with disabilities.

In an effort to provide a more inclusive experience for its 12 million customers, Banco Sabadell is leveraging technology to identify and resolve accessibility issues within its digital platforms. With DXC leading the project, a robust and comprehensive testing framework will be introduced, combining manual testing with automation and AI-driven analysis. This innovative approach not only identifies barriers but also supports Banco Sabadell's broader goal of improving customer satisfaction and reducing user drop-off rates.

The Vision Behind the Initiative

Elena Carrera, the General Director of Operations and Technology at Banco Sabadell, emphasizes the bank's commitment to accessibility. She stated, "At Banco Sabadell, we are committed to creating a digital environment that is accessible to everyone." This philosophy underscores the bank's desire to ensure that all customers, including those with disabilities, can navigate their banking services comfortably and effectively.

The project involves extensive collaboration between Banco Sabadell’s Technology Competence Center in Alicante and DXC Technology. To support this initiative, DXC is set to provide an impressive 350,000 hours of advanced testing annually, showcasing their dedication to enhancing digital transit for all users. The main focus is on adopting a methodology that incorporates accessibility testing throughout the product development lifecycle, ensuring that accessibility is not an afterthought but an integral part of the design process.

Integrating AI for Enhanced Compliance

A key feature of their partnership is the introduction of a real-time monitoring system that evaluates digital accessibility issues based on their potential business impact. This system offers actionable recommendations for resolving identified issues, ensuring that both Banco Sabadell and its digital services comply with current Spanish and EU accessibility regulations. By adhering to these standards, Banco Sabadell not only fulfills its regulatory obligations but also drives its mission of inclusivity forward.

The collaboration could reshape how digital banking interacts with underserved communities. As Juan Parra, President of DXC Technology Europe, noted, "With our deep expertise in banking technology and digital transformation, we are proud to collaborate with Banco Sabadell on this initiative that enhances service accessibility and promotes financial inclusion." This sentiment highlights the potential ripple effect of the project, which could lead to increased empowerment and independence for individuals who previously faced challenges accessing essential banking services.

Streamlining Processes with Modern Approaches

Beyond improving digital accessibility, the initiative will streamline Banco Sabadell's software development and maintenance processes. By integrating these two crucial aspects, the bank is poised to stay competitive in an ever-evolving financial landscape. With over 45 years of experience in the banking and capital markets sector, DXC Technology is well-equipped to provide the necessary tools and expertise to modernize these systems.

The partnership between Banco Sabadell and DXC Technology exemplifies a proactive approach toward financial inclusion, setting a precedent for other financial institutions. It highlights the importance of making banking accessible to all individuals, ensuring that no one is left behind in an increasingly digital world. As both organizations work together to implement these changes, they pave the way for a future where financial services are inclusive, equitable, and efficient, catering to every segment of society.

For more information about Banco Sabadell, visit grupbancsabadell.com, and for insights into DXC Technology's offerings, explore dxc.com.