IntouchCX Earns Spot Among America’s Dream Employers 2025 by Forbes
IntouchCX, a leading name in the customer experience sector, has proudly secured a spot on Forbes’ prestigious list of America’s Dream Employers for 2025, a recognition it shares with only a few other Business Process Outsourcing (BPO) firms. This accolade reflects not only the company’s innovative approach but also its dedication to fostering a workplace that prioritizes employee well-being and satisfaction. The selection of dream employers was based on an extensive survey conducted by Statista Inc., which analyzed an impressive 266,000 data points from employees and college students across various industries. The results highlight essential aspects like career development opportunities, work-life balance, workplace culture, and innovation. This comprehensive assessment helped to identify those companies that truly stand out, creating environments where employees can thrive.
In remarks about this significant recognition, Mitul Kotecha, Co-CEO of IntouchCX, emphasized the value of their team, stating, "At IntouchCX, our people aren't just a priority—they're the heart of everything we do." Kotecha, reflecting on the journey from a small BPO startup in Canada to a global leader employing over 35,000 individuals, expressed excitement about the future: "We're more energized than ever about fostering meaningful careers and creating balance—all while making IntouchCX an even better place to work."
Deanne Harrison, Chief People and Administration Officer, reiterated this sentiment, focusing on the company’s commitment to cultivating a culture where every employee feels valued and empowered. "This recognition as a Dream Employer reaffirms our dedication to meaningful development opportunities and cultivating an environment of excellence and belonging," Harrison said. By being proactive in creating connections and implementing programs that enhance employee engagement, IntouchCX is keen on maintaining its trajectory of innovative workforce solutions.
IntouchCX's distinct workplace culture and commitment to excellence have been previously acknowledged by Forbes in categories such as America’s Best Employers for Women and Best Employers for Diversity. The company has consistently made efforts to ensure that employees’ voices are heard and their contributions recognized, thus sculpting an engaging atmosphere that motivates and inspires action.
With a presence in multiple countries, including the USA, Canada, and various nations in Latin America and Asia, IntouchCX’s influence on the customer experience industry is both expansive and reputable. The company’s diverse operational landscape not only contributes to its innovative offerings but also enriches the workplace culture, as teams from different backgrounds work collaboratively towards common goals.
This recognition marks another step in IntouchCX's ongoing mission to elevate the standard of customer experience management by investing in its people and leveraging cutting-edge technology. By remaining devoted to the employee experience, IntouchCX continues to define what it means to be not only an employer of choice but also a trusted partner for its clients worldwide. As IntouchCX strides forward into the future, it promises to keep its focus on its team while ensuring high-quality service to meet its clients' ever-evolving needs.
For more information about IntouchCX and its innovative solutions, visit intouchcx.com.
In remarks about this significant recognition, Mitul Kotecha, Co-CEO of IntouchCX, emphasized the value of their team, stating, "At IntouchCX, our people aren't just a priority—they're the heart of everything we do." Kotecha, reflecting on the journey from a small BPO startup in Canada to a global leader employing over 35,000 individuals, expressed excitement about the future: "We're more energized than ever about fostering meaningful careers and creating balance—all while making IntouchCX an even better place to work."
Deanne Harrison, Chief People and Administration Officer, reiterated this sentiment, focusing on the company’s commitment to cultivating a culture where every employee feels valued and empowered. "This recognition as a Dream Employer reaffirms our dedication to meaningful development opportunities and cultivating an environment of excellence and belonging," Harrison said. By being proactive in creating connections and implementing programs that enhance employee engagement, IntouchCX is keen on maintaining its trajectory of innovative workforce solutions.
IntouchCX's distinct workplace culture and commitment to excellence have been previously acknowledged by Forbes in categories such as America’s Best Employers for Women and Best Employers for Diversity. The company has consistently made efforts to ensure that employees’ voices are heard and their contributions recognized, thus sculpting an engaging atmosphere that motivates and inspires action.
With a presence in multiple countries, including the USA, Canada, and various nations in Latin America and Asia, IntouchCX’s influence on the customer experience industry is both expansive and reputable. The company’s diverse operational landscape not only contributes to its innovative offerings but also enriches the workplace culture, as teams from different backgrounds work collaboratively towards common goals.
This recognition marks another step in IntouchCX's ongoing mission to elevate the standard of customer experience management by investing in its people and leveraging cutting-edge technology. By remaining devoted to the employee experience, IntouchCX continues to define what it means to be not only an employer of choice but also a trusted partner for its clients worldwide. As IntouchCX strides forward into the future, it promises to keep its focus on its team while ensuring high-quality service to meet its clients' ever-evolving needs.
For more information about IntouchCX and its innovative solutions, visit intouchcx.com.
Topics People & Culture）
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