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DaiPro: Revolutionizing Content Moderation

In the rapidly evolving digital landscape, companies managing user-generated content (UGC) are increasingly facing challenges related to content moderation. These challenges can be summarized by three major issues: Overabundance (ムリ), Waste (ムダ), and Variation (ムラ). To address these challenges, Diverse Co., based in Shinagawa, Tokyo, has launched DaiPro, a SaaS that utilizes both AI and human intelligence in a Human-in-the-Loop approach.

The Background: Solving the 3M Challenges in Content Moderation

Platforms like matchmaking apps, social media, and live streaming services are inundated with content moderation demands. Here’s a breakdown of the three critical issues companies face today:

1. Overabundance (ムリ): The sheer volume of content requiring review is skyrocketing. Human moderators are overwhelmed, and maintaining a 24/7 moderation capacity proves to be a logistical nightmare. There’s a physical limit to how many content pieces can be processed by staff, leading to potential backlog and inefficiency.

2. Waste (ムダ): Often, moderators are spending valuable time reviewing content that poses no issues at all. This prevents them from focusing on more nuanced cases that require human judgment, ultimately leading to a misallocation of resources.

3. Variation (ムラ): Different moderators may apply inconsistent standards when reviewing content, resulting in user discontent over perceived unfairness in moderation decisions.

Introducing DaiPro: A Comprehensive Solution

DaiPro addresses these challenges effectively through several innovative features designed to revolutionize the content moderation workflow:

1. Self-Management of Review Policies

DaiPro stands out by allowing companies to manage review policies through an intuitive prompt system. This empowers Customer Support (CS) teams to independently adjust moderation standards without needing requests from developers, streamlining the entire process.

2. Cost Reduction through Collaboration

By combining the rapid screening capabilities of AI with the nuanced judgment of human moderators, DaiPro significantly reduces the costs associated with content moderation. AI can instantly approve obviously safe content, while only flagging gray areas and high-risk cases for human review. This Human-in-the-Loop system maximizes efficiency and effectiveness in moderation tasks.

3. Alleviating the 3M Challenges

• - Addressing Overabundance (ムリ): Through AI’s automated processing, human resources can be allocated more effectively, reducing the strain on personnel.
• - Minimizing Waste (ムダ): Thanks to AI handling the clear-cut cases, human moderators can concentrate on high-value tasks that necessitate human insight.
• - Improving Variation (ムラ): The prompt version management feature codifies moderation standards, ensuring consistency across reviews.

Demonstrated Success with YYC

Diverse has successfully implemented DaiPro in its flagship matchmaking app, YYC. The results have been impressive:

• - Approximately 70-80% of text and image content moderation is completed by AI.
• - Despite an increase in YYC’s features, there has been no need to expand the CS team.
• - The CS team can now manage and adjust moderation policies with ease, resulting in efficient workflows.
• - DaiPro allows for pre-assessment simulations of policy changes in a safe environment, ensuring smooth transitions.

For more details on how DaiPro has been integrated within our services, check out our case study interview.

Key Features of DaiPro

• - Prompt Editing: Easily edit and save moderation policies as prompts for streamlined adjustments.
• - Version Control: Track changes to prompts, view difference logs, and choose from various OpenAI models for enhanced versatility.
• - Prompt Deployment: Send prompts to AWS S3 for easy reference in service applications.

Diverse’s extensive experience with matchmaking platforms and live streaming services allows us to support many more platforms in tackling their content moderation challenges via DaiPro.

Contact Information

For inquiries regarding DaiPro, please visit our contact page.

Company Overview

• - Company Name: Diverse Co., Ltd.
• - Headquarters: 8F MG Meguro Ekimae, 2-15-19 Kami-Ohashi, Shinagawa, Tokyo
• - Representative: Keiichi Tsumoto
• - Business Area: Operations of matchmaking applications, live streaming services, and AI content moderation support services.