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MedicalForce Secures Two Patents for LINE Integration in SaaS for Clinics

In a notable advance for clinic management solutions, MedicalForce, a Tokyo-based company, has successfully secured two patents related to its all-in-one SaaS product for clinics, known as MedicalForce. These innovations focus on integrating the LINE messaging application with electronic medical records (EMRs), enabling better communication and patient management in clinical settings.

Overview of the Patents

The two patents, numbered 7701092 and 7714262, address crucial challenges in healthcare communication.

1. Patent 7701092: Displaying Patient Names with LINE Accounts

Historically, when electronic medical record systems interfaced with messaging services, healthcare staff only saw a patient’s LINE account name in chat windows. This limitation posed risks, particularly in busy clinics where multiple patients needed attention, as it made quick identification of the patient difficult. The new technology resolves this issue by simultaneously displaying both the patient’s LINE account name and their full name on the MedicalForce platform’s messaging interface. This immediate identification aids healthcare providers greatly, allowing them to confirm patient identities swiftly and accurately.

This advancement not only streamlines communication between medical professionals but also enhances the quality of patient service while reducing the workload of clinic staff, leading to a more efficient healthcare environment.

2. Patent 7714262: Visibility of Responding Staff

The second patented technology allows clinic staff to easily identify which employee responded to messages sent via the clinic's official LINE account. Previous challenges included difficulty in determining who had replied to a patient inquiry, particularly when multiple staff members were involved, which often led to miscommunication and delayed responses. This new capability lets healthcare providers see exactly who interacted with patients, making it simpler to manage communication and ensuring accountability among staff. It enhances continuity of care and minimizes the potential for errors in patient follow-ups.

Furthermore, MedicalForce is committed to making these technologies user-friendly. Features now available include:

• - An interface that highlights the latest responder as the default option.
• - A selection tool prioritizing staff currently on duty.

These innovations support clearer communication within teams and offer a unified platform for tracking conversation histories with patients, fostering improved teamwork and enhancing overall patient care.

Vision of the CEO

Shōichi Hatanaka, CEO of MedicalForce, commented on these breakthroughs stating, "The interaction between clinic staff and patients is a vital process that directly impacts the quality of care and the trust established in these relationships. Our integration with messaging applications has been designed to intuitively display who is communicating with whom, based on feedback from the field."

Hatanaka emphasized that MedicalForce aims to go beyond just being an electronic medical record system. It strives to innovate in ways that simplify and enhance the administrative burdens faced by clinic staff. Through continued development rooted in real-world clinical needs, MedicalForce seeks to deliver genuinely helpful features that add tangible value to medical institutions.

About MedicalForce

MedicalForce is an all-in-one SaaS solution tailored for clinics that integrates various functionalities such as electronic medical records, appointment scheduling, billing, payment processing, and inventory management into a cohesive workflow. Currently, its reservation management feature has been shown to reduce the time spent on phone inquiries by about one-third. As of June 2025, MedicalForce has been adopted by approximately 600 clinics nationwide, being recognized as the No. 1 service for electronic medical records in Japan's defined sectors.

For more information about this release or to explore other products and services by MedicalForce, visit their official service site: MedicalForce Service Site.