BHC Global's Acquisition of POWERCONNECT.AI Enhances Utility Industry Customer Experience with AI Solutions

BHC Global Acquires POWERCONNECT.AI



In a strategic move to strengthen its portfolio in the utility and energy industry, BHC Global has announced the acquisition of a majority stake in POWERCONNECT.AI, a prominent player in AI-driven customer experience solutions. This collaboration focuses on revolutionizing customer interactions and operational workflows, particularly for small and mid-sized utility companies.

According to Steve Dawson, the CEO and Founder of POWERCONNECT.AI, this union with BHC Global represents a significant step toward achieving their shared vision of scalability and enhanced service delivery. Dawson expressed his excitement about collaborating with Steve Northrup, CEO of BHC Global, acknowledging the company's stellar reputation and commitment to quality as critical aspects that align with POWERCONNECT.AI's objectives.

The acquisition has immediate implications for POWERCONNECT.AI’s clientele, enabling a comprehensive range of services—from governance and data assessment to project management and quality control—all facilitated by advanced AI technologies. With existing implementations already modernizing operations for various utilities across the country, POWERCONNECT.AI is poised to accelerate its growth trajectory under this new partnership.

Clients will gain access to cutting-edge platforms and tools tailored for the utility sector. Innovations such as AI Webchat, AI Self-Service Portal, AI Agent Assist, AI Training Assist, and a sophisticated AI Omni-Channel system are set to enhance the overall customer experience. This advancement is expected to streamline processes, expand service capabilities, and ensure a hassle-free operational approach.

For channel partners, this acquisition promises new growth opportunities as BHC Global pledges to support the expansion of existing partnerships. POWERCONNECT.AI’s technology is already integrated with leading platforms like SAP, ORACLE, AWS, and Microsoft, empowering utilities to optimize their service delivery processes. Moreover, POWERCONNECT.AI will continue to engage with current System Integrators while actively seeking to onboard new partners to foster an ecosystem of collaboration and innovation.

About BHC Global



BHC Global, formerly known as Blue Heron Consulting, stands as a 25-year digital innovation consultancy dedicated to facilitating impactful transformations through value-driven strategies. With a team of over 110 consultants stationed across the United States, Canada, the Philippines, and India, BHC Global has established itself as a leader in digital advisory and project execution.

About POWERCONNECT.AI



Founded in 2023, POWERCONNECT.AI has positioned itself as a significant AI innovator for the energy and utility sector, offering advanced solutions designed to enhance customer interactions and operational efficiency. The ValAI™ platform is a key component, seamlessly integrating with major systems like Oracle and SAP while offering multilingual support and robust AI-driven functionalities. By empowering utilities nationwide, POWERCONNECT.AI is committed to delivering comprehensive solutions that address the unique needs of the industry.

As BHC Global and POWERCONNECT.AI embark on this promising partnership, the future appears bright for both companies, and their combined efforts are expected to set new standards in customer experience within the utility and energy sectors.

Topics Business Technology)

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