Cadent Partners with OverIT to Revolutionize Field Operations Across UK Gas Network
In a significant move to modernize its operations, Cadent, the leading gas distribution network in the UK, has chosen OverIT as its new strategic partner for Field Service Management (FSM). This collaboration is expected to benefit around 3,600 users, including field engineers and administrative teams, who will be utilizing the advanced OverIT NextGen platform. With a gas pipeline network extending over 132,000 kilometers, this upgrade aims not only to streamline operations but also to foster innovation within Cadent’s extensive infrastructure.
Cadent caters to over 11 million customers across five regions, stretching from the northwest to the southeast, and its operations are vital for homes, businesses, hospitals, and schools across the UK. Given the complexity and regulatory pressures of the utility environment, ensuring efficiency, safety, and responsiveness in the field becomes paramount. This partnership embodies Cadent's commitment to digital transformation, environmental sustainability, and building a resilient future-proof infrastructure.
The OverIT NextGen solution is tailored specifically for utility services, designed to sustain business continuity while enhancing operational excellence even amid critical mission operations. It encompasses a comprehensive suite for managing field services, covering all stages of the service lifecycle—from scheduling to mobile execution—within a unified environment. As a result, users can expect improved data accessibility and streamlined workflows through a single source of information.
The decision to engage OverIT was significantly influenced by its impressive track record in executing complex utility deployments worldwide, coupled with their extensive knowledge and expertise in gas utility operations and processes. Simon Eves, IT Business Partnering Director at Cadent, comments on this strategic move, emphasizing the necessity of modern solutions to keep their systems up to date. He states, "Our IT and Business teams are excited to partner with OverIT, and we look forward to the next twelve months of collaboration to fully leverage their exceptional product range in Energy and Customer Operations."
Paolo Bergamo, CEO of OverIT, expresses enthusiasm about supporting Cadent, remarking on the importance of this partnership in enhancing gas utility operations. He points out that OverIT’s tools will equip Cadent with the needed technology and support to manage essential field operations while ensuring reliable energy supply to millions of customers across the UK.
For over 200 years, Cadent has been the UK's largest gas distribution network, and now, with the backing of OverIT, it aims to elevate its service delivery to new heights. The organization upholds a commitment to environmental standards, aligning with government targets to achieve net-zero emissions by 2050. This includes advancing hydrogen as a low-carbon alternative to natural gas—positioning Cadent favorably for the future energy landscape.
Continuously operating and innovating, Cadent remains dedicated to delivering safe gas supplies, with qualified engineers ensuring gas flows to homes from Cumbria in the north to North London and the Welsh borders to East Anglia. The company also runs the national gas emergency service helpline on behalf of the gas industry, showcasing its integral role in safety and reliability.
With a vast legacy of service and innovation, Cadent is primed to leverage OverIT's FSM capabilities to build a more efficient, customer-focused, and sustainable gas distribution network, ensuring that energy services meet the demands of today’s society while preparing for the transitions of tomorrow.
Cadent caters to over 11 million customers across five regions, stretching from the northwest to the southeast, and its operations are vital for homes, businesses, hospitals, and schools across the UK. Given the complexity and regulatory pressures of the utility environment, ensuring efficiency, safety, and responsiveness in the field becomes paramount. This partnership embodies Cadent's commitment to digital transformation, environmental sustainability, and building a resilient future-proof infrastructure.
The OverIT NextGen solution is tailored specifically for utility services, designed to sustain business continuity while enhancing operational excellence even amid critical mission operations. It encompasses a comprehensive suite for managing field services, covering all stages of the service lifecycle—from scheduling to mobile execution—within a unified environment. As a result, users can expect improved data accessibility and streamlined workflows through a single source of information.
The decision to engage OverIT was significantly influenced by its impressive track record in executing complex utility deployments worldwide, coupled with their extensive knowledge and expertise in gas utility operations and processes. Simon Eves, IT Business Partnering Director at Cadent, comments on this strategic move, emphasizing the necessity of modern solutions to keep their systems up to date. He states, "Our IT and Business teams are excited to partner with OverIT, and we look forward to the next twelve months of collaboration to fully leverage their exceptional product range in Energy and Customer Operations."
Paolo Bergamo, CEO of OverIT, expresses enthusiasm about supporting Cadent, remarking on the importance of this partnership in enhancing gas utility operations. He points out that OverIT’s tools will equip Cadent with the needed technology and support to manage essential field operations while ensuring reliable energy supply to millions of customers across the UK.
For over 200 years, Cadent has been the UK's largest gas distribution network, and now, with the backing of OverIT, it aims to elevate its service delivery to new heights. The organization upholds a commitment to environmental standards, aligning with government targets to achieve net-zero emissions by 2050. This includes advancing hydrogen as a low-carbon alternative to natural gas—positioning Cadent favorably for the future energy landscape.
Continuously operating and innovating, Cadent remains dedicated to delivering safe gas supplies, with qualified engineers ensuring gas flows to homes from Cumbria in the north to North London and the Welsh borders to East Anglia. The company also runs the national gas emergency service helpline on behalf of the gas industry, showcasing its integral role in safety and reliability.
With a vast legacy of service and innovation, Cadent is primed to leverage OverIT's FSM capabilities to build a more efficient, customer-focused, and sustainable gas distribution network, ensuring that energy services meet the demands of today’s society while preparing for the transitions of tomorrow.
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