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Core Solutions Launches DSP Assist Mobile App

Core Solutions, recognized for its pioneering technology solutions tailored for the intellectual and developmental disabilities (IDD) community, has recently introduced an innovative mobile app known as DSP Assist. This application is designed to bolster the capabilities of direct support professionals (DSPs) by enabling accurate and compliant service delivery.

In a world increasingly reliant on technology, DSP Assist stands out as a versatile tool developed in close collaboration with experts in both IDD and technology sectors. Its integration with the existing Cx360 Enterprise Electronic Health Record (EHR) system ensures the seamless tracking of services and compliance with electronic visit verification (EVV), extensive documentation, and data accessibility requirements.

One of the unique features of DSP Assist is its real-time visibility and oversight capabilities. This enables organizations to confirm that DSPs are providing services properly while safeguarding sensitive information at the same time, thereby enhancing their accountability. Upon reaching the service location, DSPs must clock in, which also collects GPS coordinates to authenticate their presence. This feature is critical in verifying that services are performed in designated settings, thereby minimizing the risk of documentation errors.

Once DSPs have clocked in, they can easily manage their schedules, access individual-specific resources, and navigate workflows directly through the app. The functionalities of DSP Assist include time tracking, medication administration, behavioral tracking, goal monitoring, daily note submissions, and navigation—all designed to reflect real-world IDD workflows. The app’s documentation system syncs with Cx360 Enterprise in real-time, ensuring a cohesive source of information, avoiding disconnected systems, and eliminating duplicate data entry.

Remarkably, DSP Assist is functional even in areas with limited or no internet connectivity. This means DSPs can continue documenting care efforts without interruptions, and their data will automatically sync once they regain connectivity. Furthermore, access to information for served individuals is restricted until staff clock in at the relevant location, further securing sensitive data and minimizing potential unnecessary exposure of Protected Health Information (PHI).

As Michael Arevalo, PsyD, Director of Clinical Strategy at Core Solutions, articulates, "DSP Assist addresses one of the most persistent challenges in IDD care—ensuring services are documented, delivered, and billed accurately while protecting the information of those we support. This tool reinforces accountability and compliance while equipping DSPs with practical resources that reflect the nature of care delivery. Our mission at Core Solutions is to create technology that enhances care and oversight without intruding on daily operations."

The development of DSP Assist is especially significant for IDD provider organizations aiming for better operational oversight, improved documentation accuracy, and enhanced compliance confidence, all without overburdening DSPs. With this mobile application, organizations can achieve improved visibility into service delivery processes, greater assurances around compliance and billing, and stronger alignment between the daily work of DSPs and Enterprise records—all without complicating care delivery efforts.

Organizations within the IDD sector interested in learning more about DSP Assist and viewing the app in action can arrange a demonstration by reaching out to Core Solutions directly.

About Core Solutions

Core Solutions is a leader in technology solutions tailored to meet the needs of the intellectual and developmental disabilities community. With a focus on innovation and compliance, Core Solutions remains committed to enhancing care through technology.