Mews Takes a Major Leap in Hospitality Tech with DataChat Acquisition

Mews' Bold Move Towards Smart Hospitality

In an exciting development for the hospitality industry, Mews, a leading operating system for hotels and shared spaces, has officially announced the acquisition of DataChat, a pioneering company in the field of generative AI. This strategic move aims to redefine the way hotels manage operations while enhancing guest experiences through innovative technology.

What is DataChat?

Founded by a group of accomplished AI engineers and data scientists, DataChat has made significant strides in natural language processing (NLP) and automation. Their 'conversational intelligence' platform allows businesses to interact with their data in a natural manner, generating actionable insights and predictive models without requiring advanced technical skills. This capability is particularly beneficial for industries such as retail, financial services, and, most notably, hospitality.

Richard Valtr, the Founder of Mews, emphasized that “each moment in the guest experience produces valuable data, positioning the hospitality sector as one of the most insight-rich industries worldwide.” The goal is to unlock this vast pool of data to facilitate smarter operations, allowing hoteliers to concentrate on what truly matters—the guest experience.

The Future of Agentic Hospitality

By integrating DataChat into its operations, Mews aims to accelerate the development of both autonomous and semi-autonomous agents within its ecosystem. These agents will function across critical areas such as reservations, revenue optimization, guest interactions, and overall operations, enabling brands to deliver seamless and personalized experiences.

Viken Eldemir, CEO of DataChat, remarked, “Our technology bridges the divide between human comprehension and machine proficiency. By merging conversational interfaces with automated reasoning, we aspire to create agents that understand user intent and respond to queries autonomously.” This approach promises to enhance personalization in guest services significantly, allowing hotel staff to focus on higher-level tasks rather than mundane data interpretation.

Mews Ventures: Driving Innovation

The acquisition is also a testament to Mews Ventures' commitment to ongoing strategic investments. By harnessing DataChat’s advanced analytics capabilities, Mews plans to fast-track its AI initiatives, helping hotels not only maximize revenue but also reduce operational costs in an increasingly competitive landscape.

As the hospitality sector increasingly adopts automation and data-driven decision-making, Mews is set to be at the forefront of this technological evolution, creating an AI-first environment that adapts and learns from ongoing interactions.

About Mews

Mews is setting a new standard for the hospitality industry's operational landscape. With 12,500 customers worldwide across 85 countries, the Mews Hospitality Cloud streamlines operations, transforms guest experiences, and drives profitability. Its client roster includes prominent names like BWH Hotels and The Social Hub. In recognition of its innovative platform, Mews has received accolades such as the Best PMS (2024, 2025) and recognition among the Best Places to Work in Hotel Tech (2021-2025). With a substantial investment of $410 million from prominent investors, Mews is well-positioned to continue its transformative journey within the hospitality realm.

For hotel operators poised to navigate the future with intelligence and efficiency, Mews' acquisition of DataChat marks a pivotal moment. The seamless blend of human expertise and machine intelligence could very well chart a new course for hospitality, ensuring that every guest experience is not only memorable but also driven by advanced data insights.