In a recent announcement, AHEAD proudly declared its recognition as a 2024 Customers' Choice in Gartner's Peer Insights for Data Center Outsourcing and Hybrid Infrastructure Managed Services on a global scale. This prestigious acknowledgment highlights AHEAD's commitment to delivering exceptional cloud and digital infrastructure solutions. According to Gartner, data center outsourcing and hybrid infrastructure managed services encompass a range of services, including managed offerings for hosted private cloud systems as well as public cloud and edge computing environments.
The accolade is bolstered by positive feedback from verified end-users of AHEAD's diverse service portfolio. An impressive 90% of respondents from 31 reviews indicated that they would recommend AHEAD's services as of November 2024. This statistic is a testament to the high satisfaction rates and the impact of AHEAD's client-focused approaches.
Keith Odom, the Executive Vice President of Services at AHEAD, shared that this recognition is not merely an award, but a reflection of the relentless pursuit for high-impact business results for their clients. He expressed gratitude towards clients for their partnership and feedback while also thanking the AHEAD team for their unwavering commitment to service excellence.
AHEAD provides a comprehensive spectrum of services that include asset management, cost optimization, 24/7 monitoring, patching, and advanced infrastructure optimization, along with business continuity. Their Data Center and Infrastructure Managed Services unit oversees infrastructure management in both client data centers and public cloud environments, alongside their own proprietary data center. This approach is characterized by a cloud-operating model designed to ensure predictable operating expenses, mitigate risks, and scale services that match client demands.
As part of their value-add, AHEAD’s client-specific Managed Services Accelerate Teams collaborate closely with organizations to maximize their investments across various cloud platforms such as AWS, Microsoft Azure, ServiceNow, and beyond. AHEAD also offers tailored Infrastructure-specific services, which include:
- - Data Center Infrastructure Management
- - Public Cloud Management
- - Network and Network Automation Management
- - System Administration
- - Operating System Patching and Maintenance
- - Compliance and Risk Management
On top of these foundational services, AHEAD rolls out Solution Accelerators, integrating proprietary tooling, intellectual property, and services into holistic managed solutions tailored for their clients. The offerings under this umbrella include:
- - Cloud Operations Management as a Service
- - DevOps Platforms as a Service
- - FinOps as a Service
- - Patching and Compliance as a Service
- - End User Access as a Service
- - Security Operations Center as a Service
- - ServiceNow Enterprise Platform Management
The 'Voice of the Customer' report from Gartner evaluates insights from users' experiences, offering crucial information to IT decision-makers and reinforcing AHEAD's market reputation. It’s essential to note that Gartner does not endorse any specific vendor, product, or service, nor does it provide guarantees regarding the content presented within its research publications, which reflects the opinions of Gartner's research team rather than objective facts.
AHEAD stands at the forefront of transitioning traditional data management into more efficient, cloud-focused infrastructures. Their consultative methodology combined with profound technical know-how positions them as a leader in the digital infrastructure space. With a robust portfolio, AHEAD continues to engineer digital platforms that catalyze success for organizations globally.
To find out more about AHEAD's offerings and how they can benefit your business, please visit
ahead.com.