#Sustainability #Colombia #Bogota #Teleperformance

TP Colombia Earned Sustainable Business Recognition

Teleperformance (TP), a leading global provider of digital business services, has recently garnered attention for its sustainable practices. The Colombian operations of TP were awarded the prestigious Sustainable Business Recognition by the Colombian Business Council for Sustainable Development (CECODES). This recognition underscores TP's unwavering commitment to upholding and promoting the principles of human rights as outlined by the United Nations through their comprehensive policies and programs.

The Significance of the Award

The award ceremony took place during CECODES' fourth annual Sustainable Business Recognition awards, which spotlight firms in Colombia that are making substantial strides towards adopting sustainable business models. CECODES, recognized as Colombia's leading authority on corporate sustainability, conducts a thorough assessment process that involves reviewing secondary sources such as websites, sustainability reports, and media discussions. This diligent selection method ensures that judges with extensive business backgrounds can identify and celebrate companies demonstrating commitment to sustainable development.

TP's recognition is not only a testament to its operational standards but also places it as a benchmark for promoting and securing human rights across all organizational levels. This award further solidifies TP’s position as a leader in advancing sustainable business practices within Colombia.

TP’s Approach to Sustainability

Teleperformance's focus on sustainability seeks to blend advanced technology with empathetic human interaction, aiming to enhance customer care for some of the world's biggest brands. Their robust service portfolio includes a range of solutions—from front office customer care to back-office operations, consultancy services, and high-value digital transformations. Additionally, TP provides specialized services including collections, localization, visa assistance, and outsourcing for recruitment processes.

By prioritizing environmental, social, and governance (ESG) factors in their operations, TP emphasizes its role as a force for good, positively impacting local communities and the environment. TP’s multilingual teams, motivated and knowledgeable, contribute significantly to the company’s sustainable objectives. With a presence in close to 100 countries, they are strategically positioned to support various stakeholders—from clients to communities.

Financial Performance

In 2023, Teleperformance's efforts in sustainability and innovation translated into impressive financial results, boasting consolidated revenue of €8,345 million (approximately $9 billion) and a net profit of €602 million. These figures highlight the financial viability of integrating sustainability into business practices. The company’s shares are traded on the Euronext Paris market and are listed in multiple indices that underscore their commitment to environmental and social governance, including the CAC 40 ESG and MSCI Europe ESG Leaders index.

Conclusion

TP's recognition as a Sustainable Business is a pivotal milestone in its journey towards becoming an environmentally responsible corporate entity. By adhering to the UN Guiding Principles on Business and Human Rights, Teleperformance Colombia not only strengthens its internal policies but also influences wider corporate trends that foster sustainable development throughout the country. As the global landscape continues to shift towards sustainability, TP sets an example that illustrates the positive outcomes derived from a steadfast commitment to human rights and responsible business practices. This recognition further positions TP as an exemplary model for other companies aspiring to pursue the path of sustainability in Colombia and beyond.