TELUS Digital Unveils AI Innovations Transforming Telecommunications at MWC 2026
TELUS Digital Unveils AI Innovations Transforming Telecommunications at MWC 2026
As the telecommunications sector continually seeks to harness the power of artificial intelligence (AI), TELUS Digital stands at the forefront of this transformation. At the Mobile World Congress (MWC) 2026, taking place in Barcelona, Spain, TELUS Digital will present its cutting-edge AI-driven customer experience (CX) solutions and network optimization tools designed specifically for telecom providers.
Addressing Industry Challenges
The telecommunications industry faces unique challenges in efficiently converting AI investments into tangible returns. A recent report by NVIDIA highlighted that a significant 44% of telecom operators prioritize customer experience optimization, while 40% emphasize network planning and operations. Despite this awareness, many communications service providers (CSPs) find themselves trapped in a cycle of experimentation, unable to scale successful AI pilots into operational systems that deliver real business value.
TELUS Digital aims to break this cycle by showcasing its established and effective AI deployments at MWC 2026. With impressive metrics from 2025, TELUS Digital processed over 2 trillion tokens using its generative AI (GenAI) engine, effectively demonstrating a large-scale implementation of AI solutions across the telecommunications landscape.
Revolutionizing AI in Telecom
During a comprehensive presentation scheduled for March 4, 2026, TELUS Digital will delve into the operational strategies that enable telecommunications providers to transform temporary AI leads into full-scale deployments. Company representatives, including Bret Kinsella, the General Manager and Senior Vice President of Fuel iX at TELUS Digital, will share insights on how organizations can transition from AI experimentation to initiatives that drive measurable business results.
In Kinsella's words, “In the AI world, tokens represent the currency of experience.” He emphasizes that the extensive processing of over 2 trillion tokens signifies a shift from mere experimentation to productive application.
The MWC 2026 presentation will highlight more than 20 real-world use cases, along with live demonstrations that illustrate how CSPs can escape what has been termed as "Pilot Purgatory." Collaborations with industry leaders from TELUS, F3 Networks, and NVIDIA will provide attendees with valuable insights into building intelligent infrastructures empowered by AI-driven automation.
Hands-On AI Demonstrations
TELUS Digital's exhibit at Hall 6 #E7 will not only showcase live demos but also allow attendees to interact with tried-and-tested AI solutions that have been employed within TELUS prior to wider deployment. Among these solutions are:
- - Fuel iX Agent Trainer: A sophisticated AI-powered tool designed for voice and chat simulations which aids in faster skill acquisition for customer service agents, ultimately reducing training costs and time.
- - Fuel iX Fortify: An award-winning automated application security solution that enhances safety testing and monitoring processes, ensures smart vulnerability detection, and facilitates efficient continuous testing accessible to users with varying technical expertise.
- - Network Design Services: An AI-driven optimization process that revitalizes outdated infrastructure, turning it into agile, cloud-native environments tailored for modern demands.
Conclusion
For global telecom operators attending MWC 2026, TELUS Digital’s presence signifies a multitude of practical pathways from AI's potential to its realization in operational contexts. The exhibition not only showcases innovative solutions but also offers networking opportunities, including a dedicated event on March 2 for attendees to connect with TELUS leaders and product experts. With its enduring commitment to pushing the boundaries of AI in telecommunications, TELUS Digital is set to lead the charge towards transforming the sector through intelligent and sustainable practices.
About TELUS Digital
TELUS Digital, as a wholly-owned subsidiary of TELUS Corporation, is dedicated to crafting memorable experiences for customers while driving digital transformation. Leveraging a powerful blend of technology and human ingenuity, TELUS Digital remains focused on continuous innovation, championing responsible AI utilization, and fostering thriving communities through its global operations. To learn more about their initiatives, visit telusdigital.com.
Topics Telecommunications）
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