Mark Misczak Appointed as President of MCI; Launch of AI Division AiCX.com
On November 28, 2025, MCI, a notable entity in the realm of business technology and AI, made headlines with the announcement of Mark Misczak as the new President. Misczak is no stranger to leadership roles, having previously served as a senior executive with the Federal Emergency Management Agency (FEMA). His extensive experience, spanning over 35 years, focuses on federal disaster policy and customer experience, making him an ideal fit for MCI's aspirations to expand its services.
MCI's founder and CEO, Anthony Marlowe, expressed his enthusiasm regarding Misczak's appointment during a press briefing. He highlighted the company's staggering growth trajectory, which scaled from approximately $20 million to around $250 million in Annual Recurring Revenue (ARR) over the last decade. Misczak is anticipated to spearhead the further expansion of MCI Federal Services, aiming to turn it into a nine-figure division. A significant part of his mandate is to oversee the spinout of AiCX.com, an innovative AI-powered platform designed for federal, state, local, and commercial markets, transforming it into a leading Tier-5 service provider.
The concept of Tier-5 AI marks a significant shift in how software and services can automate and enhance workflow processes. Unlike basic assistance software, Tier-5 solutions are capable of executing complex tasks that could previously require entire organizational departments. MCI aims to leverage these advancements to provide high-scale voice services and broaden its reach across various sectors, including telecommunications, finance, and healthcare.
Misczak's knowledge in extending operational efficiency through strategic program delivery will be crucial as MCI ventures into the dynamic landscape of AI and customer experience solutions. He has a track record of pioneering initiatives in disaster relief, streamlining contact center operations, and implementing AI in client interactions, thereby yielding visible cost savings.
The upcoming year, 2026, is poised to be a landmark year for MCI, with expectations set for substantial growth across its AI-enabled services targeting various agency levels. Industry experts have noted that MCI has evolved beyond traditional outsourcing models, combining AI, analytics, and human-centered service delivery in a way that positions them as a tech-forward leader in the market.
"I am truly honored to take on this role at MCI during such a pivotal moment for the industry," stated Misczak following his appointment. His vision aligns with MCI's commitment to enhance customer experiences through innovative AI applications and services, aiming to achieve a targeted enterprise valuation exceeding $1 billion by 2030. Misczak aims to combine his extensive experience in executing complex programs with MCI’s legacy of delivering exceptional service and performance.
The dual trajectory of MCI BPO and AiCX.com is designed to capture opportunities across diverse markets. MCI BPO is projected to maintain a sizable revenue base of around $200 million in 2026, while AiCX.com aims for a robust offering with an estimated $50 million in ARR. These divisions are expected to equip MCI with the capabilities to tackle upcoming challenges while remaining responsive to client needs.
MCI is positioned as a prominent American holding company headquartered in Manalapan, Florida, offering a mixture of tech-driven solutions including anything-as-a-service (XaaS) platforms. Founded in 2003, the company's range of services extends from AI solutions to customer experience management, solidifying its role in the global landscape of business technology.
In summary, the appointment of Mark Misczak marks an exciting chapter for MCI as it evolves into a more AI-anchored entity. Misczak's leadership and strategic vision promise to drive innovation and growth, enabling MCI to meet the complexities of modern business head-on. As MCI transitions into a new era of operational excellence with AI at its core, stakeholders eagerly await the unfolding developments. With confidence and ambition, MCI has made its bold entry into the competitive arena of AI, and as Marlowe enthusiastically declared, the era of "AI stealth mode" is officially over.
MCI's founder and CEO, Anthony Marlowe, expressed his enthusiasm regarding Misczak's appointment during a press briefing. He highlighted the company's staggering growth trajectory, which scaled from approximately $20 million to around $250 million in Annual Recurring Revenue (ARR) over the last decade. Misczak is anticipated to spearhead the further expansion of MCI Federal Services, aiming to turn it into a nine-figure division. A significant part of his mandate is to oversee the spinout of AiCX.com, an innovative AI-powered platform designed for federal, state, local, and commercial markets, transforming it into a leading Tier-5 service provider.
The concept of Tier-5 AI marks a significant shift in how software and services can automate and enhance workflow processes. Unlike basic assistance software, Tier-5 solutions are capable of executing complex tasks that could previously require entire organizational departments. MCI aims to leverage these advancements to provide high-scale voice services and broaden its reach across various sectors, including telecommunications, finance, and healthcare.
Misczak's knowledge in extending operational efficiency through strategic program delivery will be crucial as MCI ventures into the dynamic landscape of AI and customer experience solutions. He has a track record of pioneering initiatives in disaster relief, streamlining contact center operations, and implementing AI in client interactions, thereby yielding visible cost savings.
The upcoming year, 2026, is poised to be a landmark year for MCI, with expectations set for substantial growth across its AI-enabled services targeting various agency levels. Industry experts have noted that MCI has evolved beyond traditional outsourcing models, combining AI, analytics, and human-centered service delivery in a way that positions them as a tech-forward leader in the market.
"I am truly honored to take on this role at MCI during such a pivotal moment for the industry," stated Misczak following his appointment. His vision aligns with MCI's commitment to enhance customer experiences through innovative AI applications and services, aiming to achieve a targeted enterprise valuation exceeding $1 billion by 2030. Misczak aims to combine his extensive experience in executing complex programs with MCI’s legacy of delivering exceptional service and performance.
The dual trajectory of MCI BPO and AiCX.com is designed to capture opportunities across diverse markets. MCI BPO is projected to maintain a sizable revenue base of around $200 million in 2026, while AiCX.com aims for a robust offering with an estimated $50 million in ARR. These divisions are expected to equip MCI with the capabilities to tackle upcoming challenges while remaining responsive to client needs.
MCI is positioned as a prominent American holding company headquartered in Manalapan, Florida, offering a mixture of tech-driven solutions including anything-as-a-service (XaaS) platforms. Founded in 2003, the company's range of services extends from AI solutions to customer experience management, solidifying its role in the global landscape of business technology.
In summary, the appointment of Mark Misczak marks an exciting chapter for MCI as it evolves into a more AI-anchored entity. Misczak's leadership and strategic vision promise to drive innovation and growth, enabling MCI to meet the complexities of modern business head-on. As MCI transitions into a new era of operational excellence with AI at its core, stakeholders eagerly await the unfolding developments. With confidence and ambition, MCI has made its bold entry into the competitive arena of AI, and as Marlowe enthusiastically declared, the era of "AI stealth mode" is officially over.
Topics Business Technology）
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