#USA #Pittsburgh #Indoor Mapping #Mappedin #Pittsburgh Airport

Mappedin's Impact on Pittsburgh International Airport

In a significant leap towards modernization, Mappedin is teaming up with Pittsburgh International Airport (PIT) as part of the airport's ambitious $1.7 billion Terminal Modernization Program. This initiative is set to revolutionize the experience of nearly 10 million passengers annually, ensuring a seamless journey from curb to gate. The integration of Mappedin's advanced indoor mapping platform within this state-of-the-art terminal reflects a commitment to both technological progression and passenger service enhancement.

Enhancing Navigation and Experience

The collaboration between Mappedin and PIT aims to create a unified mapping system that not only improves navigation but also engages travelers efficiently. Mappedin’s platform lays down a crucial digital foundation, connecting data, people, and decision-making processes within the airport ecosystem. The essence of this partnership is captured in the mission to transform the flying experience from a simple transit to an engaging journey.

A Seamless Journey from Curb to Gate

Deepak Nayyar, Executive Vice President and Chief Information Officer at Pittsburgh International Airport, emphasizes that the new terminal is designed with local travelers in mind. The thoughtfully crafted spaces serve different aspects of the travel journey, including dedicated family-style meeting areas and relaxing green spaces pre-security. Mappedin's technology facilitates this by enabling passengers to easily navigate through the terminal using various digital platforms, be it on web, mobile, or kiosks.

Core Areas of Focus

The partnership hinges on three pivotal areas that redefine airport experiences:

1. Modernized Airport Experience
Live updates enhance planning and navigation, allowing travelers access to essential information on flight statuses, parking availability, and security wait times, all personalized to their journey.

2. Optimized Airport Discovery
Personalized experiences driven by location-based services increase engagement. Features like highlighting nearby concessions and services on flight cards encourage discovery and spending, helping to boost the airport's non-aeronautical revenue.

3. Unified Data Aggregation
A central mapping system consolidates live information from various sources, ensuring operational consistency and efficiency. This integration supports chatbots and other digital applications with real-time updates, enhancing the passenger's journey.

Features That Make a Difference

The functionalities of Mappedin's platform introduce numerous user-friendly features aimed at enriching the travel experience:

• - Real-Time Information: Connects key updates directly on the map tailored to individual journeys.
• - Omnichannel Navigation: Ensures a smooth experience across all digital touchpoints.
• - Inclusive Accessibility: Supports screen readers and provides optimized navigation through thoughtful design, catering to passengers with varying needs.
• - QR Code Positioning: Allows travelers to easily identify their location within the terminal with instant markers.
• - Click-and-Pay Integration: Facilitates fast transactions for food orders or parking through location-specific services.

These features, implemented in tandem, forge a scalable digital infrastructure that bridges the gap between passengers and the information necessary for a smooth airport experience.

Looking Towards the Future

Yuval Kossovsky, Managing Director of Transportation at Mappedin, elaborates on the ambitions of this innovative partnership. The goal is not merely to modernize how passengers navigate the airport but also to create an interactive experience that drives engagement and fosters new growth opportunities within the airport ecosystem. Collectively, the focus is on data-driven insights that can refine airport operations and boost revenue performance.

For detailed insights on Mappedin's contribution to PIT's modernization, or to scrutinize the live map features, visit PIT's official website and learn how Mappedin continues to shape airport dynamics worldwide.