#Japan #Tokyo #MiAI #CRG Group #Props Inc

CRG Group Implements AI Interviewer MiAI

CRG Holdings, based in Shinjuku, Tokyo, has announced the integration of an AI interviewer named "MiAI" from Props Inc. into its recruitment process. This decision aims to enhance efficiency and standardize hiring practices across the group.

Background and Objectives

As a provider of human resource services, CRG Group faced various challenges in the hiring process. Each affiliated company had different expectations regarding candidates' qualifications, skills, and knowledge, leading to significant inefficiencies in coordinating interviews. Additionally, discrepancies in evaluation criteria among interviewers created further complications. The introduction of MiAI aims to streamline recruitment efforts and promote effective use of hiring data.

About MiAI

MiAI is an advanced AI interview service that allows customization of questions and evaluation criteria based on a company's hiring standards. It supports a wide range of hiring scenarios, including new graduate, mid-career, and part-time recruitment. The service provides a conversational interview experience, where the AI can ask follow-up questions based on responses given by candidates.

Moreover, MiAI offers features such as recording interviews, transcribing discussions to text, generating summaries, and creating evaluation reports automatically, facilitating a seamless transition from conducting interviews to reviewing outcomes.

Candidates can participate in interviews through a smartphone without needing additional applications, making it accessible 24/7 at their convenience. This flexibility enhances the applicant experience while simultaneously increasing efficiency in recruitment operations.

Key Reasons for Implementation

1. Addressing Challenges in Initial Interviews: By reducing the burden associated with interview handling and reporting, HR personnel can focus more on critical hiring decisions and improving candidate experiences.
2. Minimizing Evaluation Bias: MiAI provides consistent evaluations based on predetermined criteria, minimizing variations and unconscious bias in assessments, which was essential for CRG in standardizing initial interviews.
3. Applicant-Centric Recruitment Activities: The availability of 24/7 interview scheduling allows candidates to participate at their convenience, boosting participation rates and reaching previously underrepresented candidate groups.
4. Robust Support Structure: The implementation includes comprehensive support during initial setup, covering consulting and dedicated assistance. This aids in designing questions and establishing evaluation criteria, ensuring a smooth rollout throughout the CRG group.

Future Outlook

With the introduction of this service, CRG Group aims to create an environment where candidates can easily access interviews anytime, preventing missed opportunities while fostering standardized evaluation quality that is not reliant on individual biases. By leveraging data for continuous improvement in hiring processes, CRG intends to elevate its recruitment game further.

As a leading provider of human resource services amidst the challenges associated with a declining workforce due to population aging, CRG is committed to improving recruitment experiences through AI adoption. The insights gained from implementing MiAI will strengthen the group’s overall hiring capabilities.

About CRG Group

CRG Group is actively engaged in addressing labor shortages exacerbated by a declining working-age population due to population aging by providing varied services, including human resource dispatch and introduction, outsourcing, and technology solutions like AI and RPA. Additionally, CRG supports employment for individuals with disabilities and facilitates a range of interpretation and translation services for a growing inbound tourism market.

Company Overview of CRG Holdings

• - Company Name: CRG Holdings, Inc.
• - CEO: Yasuhiro Oda
• - Headquarters: 2-1-1 Nishi Shinjuku, Shinjuku Mitsui Building 37F, Tokyo
• - Established: October 2013
• - Capital: 452 million yen (as of September 2025)
• - Employees: 36 (including part-time and contract staff)
• - Business Operations: Management policy formulation, management administration, and others.
• - Website: CRG Holdings

About Props Inc.

• - Company Name: Props Inc.
• - CEO: Yuto Matsumoto
• - Headquarters: 3-7-7 Nihonbashi, Chuo-ku, Urban Building 4F, Tokyo
• - Service: AI interview service "MiAI" and recruitment digital transformation support.
• - Website: Props Inc.

Media Inquiries

For press-related inquiries, please contact CRG Holdings Public Relations at [email protected].