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Enhancing Support for International Students

In a significant move, TMJP BPO Services, Inc., a subsidiary of TMJ Corporation based in Japan, has announced a strategic partnership with Waseda University Academic Solutions (WAS) to bolster their international student support solutions. Starting in mid-March 2026, TMJP will take on administrative responsibilities relating to international students, addressing the rising complexities and workloads faced by universities in Japan.

Background: Addressing the Increasing Workload of Universities

Japan is witnessing a surge in the number of international students, currently aiming for a target of 400,000 by 2033, as outlined by the Ministry of Education, Culture, Sports, Science and Technology (MEXT) through its initiative, J-MIRAI (Creating a Future for Young People). With the growth of international students, the bureaucratic demands have inevitably increased. This includes managing documentation, verifying completeness, providing essential information on living in Japan, and facilitating multilingual communication. This administrative work particularly peaks during the spring and fall admission seasons, posing challenges for university staff who strive to maintain operational stability with limited resources.

As universities face these mounting pressures, finding efficient ways to manage administrative tasks while ensuring the quality of educational and research support remains a common challenge. In light of this, WAS has determined that leveraging external partnerships is effective for mitigating workload fluctuations and strengthening their support systems for international students.

Partnership Overview: Melding Expertise with BPO Solutions

TMJP has been selected as the outsourcing partner for certain administrative tasks related to international student support, drawing on their expertise in multilingual services and robust operational design capabilities that are applicable to university administration. The specific responsibilities that TMJP will undertake include:

• - Checking for inconsistencies in submitted documents by international students
• - Responding to various inquiries from international students (primarily in English)
• - Providing concentrated support during the peak periods of spring and fall admissions
• - Suggesting operational optimizations based on TMJ Group’s BPO expertise

This collaboration will enable WAS to maintain a reliable support framework during peak times, allowing university personnel to focus on fundamental duties, such as education, research, and student assistance.

Why TMJP Was Selected

TMJP’s competitive advantages greatly contributed to their selection as a partner, which include:

• - Access to highly skilled multilingual personnel, utilizing their location in Bonifacio Global City, Manila
• - Flexibility to switch communication between Japanese and English, ensuring smooth coordination with team members in Japan
• - Their ability to provide suggestions for operational optimization rooted in BPO knowledge
• - A culture of excellence in service quality backed by their Japanese business foundation

These strengths form the foundation for effectively supporting the enhancement of WAS’s international student support solutions.

Future Prospects

Going forward, TMJP aims to enhance the support systems needed for international students to embark on their academic journeys in Japan with peace of mind, while sustainably innovating university administrative processes and bolstering internationalization efforts.

About Waseda University Academic Solutions

Waseda University Academic Solutions is a 100% owned subsidiary of Waseda University, focused on empowering educational, research, and operational functions within universities. They provide diverse solutions ranging from language education to administrative support.

About TMJP BPO Services, Inc.

Founded in 2015, TMJP utilizes its robust background in the Japanese customer service industry to offer tailored outsourcing services and cost-effective digital solutions. They aim to maintain high standards of information security and foster an improvement culture that drives excellence within their operations.

About TMJ Corporation

Established in 1992 as a spin-off from Benesse Corporation, TMJ has leveraged its unique model to deliver comprehensive contact center solutions, including design, operation, and staffing for a wide array of clients. As a wholly-owned subsidiary of Secom Co., Ltd. since 2017, TMJ has strengthened its capabilities to support client success through a secure and robust group network.