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Daiichi Gas Integrates AI for Enhanced Productivity

Daiichi Gas, a leader in Japan's industrial gas market, has made a significant leap by implementing the Techtouch AI Hub. This innovative service is designed to streamline and support back-office operations by embedding an AI layer on top of existing business systems, allowing employees to incorporate generative AI into their daily workflows seamlessly. A proof of concept (PoC) was executed prior to the full-scale launch, revealing that most employees utilized this new generative AI tool via the Techtouch AI Hub, confirming its effectiveness as a natural part of daily business activities.

Background of Implementation

Daiichi Gas is actively pursuing digital transformation (DX) strategies, aiming to create new value in response to their medium-term group plan. A significant issue arose during this initiative, where employees were investing a considerable amount of time addressing inquiries related to company regulations and standards. To tackle this problem, the implementation of a generative AI service has become crucial, requiring an environment where every employee can easily and effectively leverage these tools without added stress.

Key Factors for Implementation

The Techtouch AI Hub stands out because it allows the addition of operational buttons embedded within existing system interfaces. Employees can utilize AI features such as search assistance, decision support, input support, and automated processing without having to navigate away from their primary task screens. This capability ensures that employees can continue their work without interruption, even when faced with uncertainties regarding application processes or decision-making, thus harnessing AI as a helpful resource during their operations.

The real-time experience provided by the Techtouch AI Hub, which resolves queries instantly without halting workflows, is praised for its potential to minimize the manpower required for inquiry handling. At the same time, individual employee productivity and job satisfaction are immensely enhanced.

Future Developments

Following the successful outcomes observed during the PoC, Daiichi Gas plans to roll out the system comprehensively, gradually expanding its integration into other business systems and use cases. The ultimate goal is to have all employees regularly using the Techtouch AI Hub for generative AI applications. This initiative aims to reduce inquiry handling workloads while enabling employees to enhance their decision-making capabilities and eventually pivot to more value-added tasks, thus fostering overall productivity across the company.

Comments from Daiichi Gas

According to Mr. Hayashi from Daiichi Gas, the company is committed to promoting DX through the use of generative AI across the organization. However, merely introducing new tools isn't enough to ensure broad adoption among all employees. The Techtouch AI Hub offers a compelling advantage by incorporating AI into the systems that employees already utilize, making it easy for everyone to embrace this new option. Results from the PoC indicate that employees have started using AI without any resistance, generating high expectations for its company-wide deployment. This transformation aims not only to optimize inquiry operations but also to cultivate a corporate culture where every employee can harness AI effectively and express their creativity.

About Daiichi Gas

Daiichi Gas is a leading company in Japan's industrial gas sector, providing stable supplies of industrial gases such as oxygen, nitrogen, and argon across diverse industries, including steel, chemicals, electronics, automotive, healthcare, and food. Their long-standing expertise in gas technology has enabled them to expand their operations into plant engineering and medical businesses globally.

For more information, please visit: Daiichi Gas Website

About Techtouch Company

Techtouch is recognized as Japan's number one Digital Adoption Platform (DAP), offering Techtouch AI Hub as an extension of its services. Through initiatives like AI Central Voice, it supports businesses in leveraging data and enhancing productivity. The Techtouch AI Hub establishes an environment where AI can be used naturally within business systems, encompassing everything from AI chat activation to input assistance, regulatory checks, and automated processing. The platform has garnered several accolades, including a Good Design Award, and is recognized as a J-Startup by the Ministry of Economy, Trade and Industry, underscoring its role in accelerating DX and AI Transformation (AX).

For more information, please visit: Techtouch Company Website