#Japan #AI Sakura #Sakai #Tifana.com #Sakai City

Introduction

In a groundbreaking development for public housing management in Japan, Tifana.com has introduced the AI agent "AI Sakura" at the Sakai City Public Housing Management Center. This initiative aims to alleviate the workload on staff by automating inquiries starting March 21, 2025. With this implementation, Sakai City is pioneering a national initiative in the usage of AI technology in public housing management.

Challenges in Public Housing Management

Public housing management across Japan faces significant challenges, primarily due to difficulties in hiring sufficient personnel, resulting in increased workloads for existing staff. Additionally, the rising number of foreign residents has highlighted the need for multilingual support, further complicating management processes. The introduction of AI Sakura promises a more efficient handling of these issues by streamlining inquiry responses and enhancing overall resident service.

How AI is Streamlining Operations

Sakai City’s management center typically handles around 800 inquiries each month; however, staff have invested considerable time dealing with these queries at the front desk. The increased demand for multilingual support stems from the growing diversity of the resident population, making it even more pressing. Most inquiries at the center concern common issues, which can be efficiently managed by AI Sakura's avatar service. This innovation allows AI to handle initial responses to routine questions, thereby improving efficiency and freeing staff to focus on more complex resident needs.

According to a representative from Tokyu Community, the burden on front desk operations was becoming untenable. They expressed the need to explore efficiencies through this pilot project, with hopes that it can serve as a leading example of digital transformation (DX) within local governments across Japan. Future plans include expanding AI support to various communication channels, including phone support and online inquiries.

Functions of the Avatar Service

The AI Sakura avatar will automate responses to queries from current residents and prospective tenants. Not only will this help resolve queue congestion, but it will also allow for hybrid operations, wherein human staff can intervene when required. Examples of automated responses include:

• - For Residents: Guidance on rent payment methods and support for various applications.
• - For Prospective Tenants: Clarification of eligibility for housing, assistance with application processes, and updates on available units.

Three weeks into its operation, the AI has successfully addressed numerous inquiries directly linked to residents' daily lives, effortlessly providing information on topics like payment methods and application procedures, which staff previously handled frequently.

In addition to face-to-face interactions, the AI Sakura series is expected to expand its functionality to manage inquiries through phone and web channels, allowing residents to receive assistance without needing to physically visit the office.

A New Model for Resident Services

This initiative not only serves as a localized solution for Sakai City but also presents a replicable model for public housing management across Japan. Benefits include:

• - Streamlined operations reducing staff workload.
• - Enhanced quality of administrative services.
• - Increased value in early adoption by showcasing a forward-thinking approach.

The implementation of AI agents at public housing facilities marks a significant evolution in how services are delivered, aiming for universal access through multiple channels for residents. This approach has the potential to radically alter administrative practices, paving the way for a comprehensive digital transformation in local government operations.

About AI Sakura

AI Sakura is a conversational AI that offers a streamlined experience without requiring users to tackle tuning or setup, embodying the motto: “AI Sakura by your side, sharing work and happiness.” The service has been tailored to promote DX across enterprises and local governments.

Why AI Sakura Stands Out:

• - Incorporation of cutting-edge generative AI technologies, including advanced chatbot frameworks.
• - Retains AI-related patents and various quality certifications.
• - Adaptive customization based on client needs ensures rapid integration.
• - Fully automated maintenance and operational processes.

Since its launch in October 2016, AI Sakura has gained traction with numerous local governments, businesses, and essential services, serving a diverse range of operational settings.

Company Overview

Founded in 2000, Tifana.com, based in Meguro, Tokyo, holds a vision to create a joyful world through web and AI solutions. The firm has diversified into AI development to facilitate digital transformations, reinforcing their commitment to modernizing enterprise practices across various sectors, including public services. Starting in March 2024, Tifana.com will join the HEROZ Group, listed on the Tokyo Stock Exchange, indicating robust growth and innovation ahead.