#Japan #Tokyo #ChatGPT #SB C&S #CASAI

SB C&S: Pioneering AI Utilization in the Workplace

As enterprises increasingly embrace digital transformation, SB C&S stands out with a remarkable achievement: an 86% utilization rate of internal AI tools among its approximately 2,000 employees. This success stems from their commitment to an "ALL with AI" philosophy, focusing on integrating AI seamlessly into daily operations. The company has established the CASAI (SB C&S AI CHAT), a proprietary chat service, alongside popular platforms like ChatGPT, empowering employees to leverage AI effectively in their work.

Expanding AI Utilization

Enhancing Thought Processes and Outputs

SB C&S has made significant strides in utilizing AI across various business functions. Among the key areas are:

• - Content Generation and Language Translation: Employees use AI for drafting documents, translating languages, generating ideas, and brainstorming project concepts. This has streamlined workflow and improved the quality of outputs, enabling staff to elevate their analytical and creative capabilities from initial brainstorming to final documentation.

Streamlining Inquiry Responses

Utilizing CASAI has streamlined the way employees handle inquiries related to product estimations. Previously, retrieving information often took half a day as staff needed to consult with respective departments. Thanks to CASAI, employees can resolve queries in mere minutes, demonstrating substantial improvements in operational efficiency.

Improving Proposal Activities

In the security product division, a dedicated AI agent has been developed to recommend the best products based on a vast database of several hundred items. This innovative use of AI has expedited decision-making processes and enhanced the quality of proposals, thus significantly elevating the standards of client engagements in sales.

Strategic Initiatives for AI Integration

The focus at SB C&S extends beyond merely implementing technology; it’s about fostering a culture of AI adoption through their AX Strategy Promotion Department. They are dedicated to creating a cycle that involves: "1. Learning, 2. Becoming Familiar, 3. Mastering the Craft."

1. Learning: Company-Wide AI Education

In the fiscal year 2025, SB C&S hosted 53 internal seminars accessible online, attracting nearly 4,000 participants. These sessions shared case studies of AI application and new ideas, ensuring that knowledge of AI is disseminated across all levels. In addition, e-learning modules are available to cultivate practical skill sets, reducing reliance on dedicated personnel.

2. Becoming Familiar: Creating AI-Friendly Environments

In a progressive step, all employees will participate in a project to develop AI agents by 2025, fostering a hands-on experience with AI technologies. By moving from being mere users to designers and creators, the staff will gain a comprehensive understanding of AI capabilities.

3. Mastering the Craft: Cultivating AI Use at the Grassroots

To make AI an everyday tool, SB C&S initiated the "AI Agent Contest" starting in 2025, inviting personnel to propose AI solutions grounded in real-world scenarios. The competition has seen approximately 500 submissions from over 300 entrants, showcasing a wealth of practical AI tools developed within the organization.

Watch the video on SB C&S's AI initiatives here!

The Future of AI in SB C&S

Innovations at SB C&S demonstrate the transformative potential of AI in enhancing business productivity and efficiency. By continuing to leverage AI across operations, the company not only addresses current industry challenges but also paves the way for future digital transformations. The use of AI tools is likely to evolve, further expanding their scope and capabilities in enhancing operational effectiveness.

Conclusion

SB C&S’s forward-thinking approach exemplifies how strategically integrating AI can lead to significant improvements in workplace efficiency and employee engagement. As they advance along their digital transformation journey, this innovative spirit will undoubtedly position them as industry leaders in AI utilization.