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Accelerating Business Transformation with Hyperautomation

In June 2023, EY Strategy and Consulting Co., Ltd. (EYSC), based in Chiyoda, Tokyo, introduced an innovative service designed to support the realization of next-generation hyperautomation. This service leverages advanced technologies such as generative AI and AI agents to facilitate business reforms and enhance productivity by optimizing processes. With Japan's workforce declining, companies are increasingly aware of the urgent need to maintain and improve competitiveness and productivity.

The Problem Facing Japanese Companies

Previously, efforts to optimize operations included the implementation of Robotic Process Automation (RPA) and AI-OCR (artificial intelligence-based optical character recognition). However, these measures often resulted in partial optimizations rather than comprehensive end-to-end process improvements. Thus, challenges remain in realizing holistic optimization across the entire business lifecycle.

A potential solution to this issue is hyperautomation. This approach integrates various technologies, including RPA, AI, generative AI, and business process management (BPM), to automate and optimize entire operations. Some companies have already begun implementing this concept, and with the ongoing evolution of generative AI, the scope and effectiveness of AI agents are expanding significantly.

The Introduction of the Next-Generation Hyperautomation Support Service

The next-generation hyperautomation support service by EYSC aims to fully understand the evolving market dynamics while merging technology, technology vendors, and outsourcing partners to redefine businesses' end-to-end processes. By harnessing the expertise inherent in a comprehensive consulting firm, EYSC aims to redefine operations, optimize sourcing strategies, and implement various solutions that consider the unique business context. This initiative targets nothing short of radical transformations in enterprises across industries.

Key Offerings of the EYSC Hyperautomation Support Service

1. Maturity Assessment Support: Evaluate the application of existing automation solutions to identify areas for improvement and additional applicable tech.
2. Sourcing Options Consultation: Identify non-automated tasks and optimize business operations while enhancing SSC and BPO vendors.
3. Next-Gen Hyperautomation Business Process Development: Design modern hyperautomation business processes using an extensive array of generative AI use cases and calculate ROI.
4. Organization and Talent Definition Support: Create mission statements, functions, tasks, and necessary skillsets for in-house talent development.
5. Governance Structure Development: Establish governance policies and rules necessary for stable user engagement.
6. Implementation Support: Assist in developing implementation roadmaps, product evaluations, vendor selections, test environments, and data security measures for multi-departmental data handling.

Examples of Applicable AI Use Cases Across Industries

• - Healthcare: Utilizing biosensor data for patient monitoring and predictive analytics or automated report generation based on medical imaging data.
• - Manufacturing: Implementing predictive maintenance through sensor data analysis or automating quality control processes.
• - Retail: Using sales data combined with market trends for demand forecasting.
• - Finance: Enhancing fraud detection and risk management through data integration.

Commitment to Sustainable Business Transformation

Matsumoto Takashi, the Technology Consulting Partner at EYSC, remarked, “To establish sustained competitive advantage, organizations must not only streamline operations but undergo comprehensive transformations. By integrating advanced technologies like generative AI and AI agents into hyperautomation, EYSC connects critical business challenges with actionable insights. This integrated approach not only automates routine tasks but also enhances front-end operations and speeds up decision-making, directly contributing to increasing corporate value.”

For more details, visit EY Japan.

About EY

EY is committed to creating new value for clients, team members, society, and the planet, striving for a better working world. Through the use of data, AI, and advanced technologies, EY assists clients in shaping their future confidently. With operations spanning assurance, consulting, tax, strategy, and transactions across over 150 countries, EY collaborates with diverse industry experts and ecosystems to provide unparalleled services.

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