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Ping An Bank Achieves AAA ESG Rating

A Milestone in Sustainable Finance

In an impressive milestone, Ping An Bank Co., Ltd. has been upgraded to the coveted AAA rating by MSCI in their Environmental, Social, and Governance (ESG) ratings. This remarkable achievement is a testament to Ping An Bank's unwavering commitment to sustainable practices and responsible finance.

This recent elevation marks the fifth consecutive year that Ping An Bank has improved its rating, continuously enhancing its performance from a previous BBB to a top-tier AAA. The remarkable journey reflects the successful execution of the Group’s ESG strategy and acts as a model for sustainable development in the finance sector.

The Comprehensive ESG Strategy

Ping An Bank's upgrade underscores its dedication to an integrated strategy that balances finance with health care and senior care services. The Group has successfully implemented a structured ESG governance framework, making significant impacts in several key performance areas:

• - Consumer Financial Protection: Achieving a score of 6.3, markedly higher than the industry average, on consumer financial protection reflects the Bank's robust customer service initiatives. In 2025, customer complaints saw a year-on-year decrease of 10.43%, while a Net Promoter Score of 91.0% shows overwhelming customer satisfaction.

• - Environmental Impact Financing: In financing environmental projects, the Bank recorded a score of 6.4, exceeding the industry average of 3.9. As of December 31, 2025, Ping An Bank's green loan balance reached approximately RMB 266.4 billion, supporting the country's transition to a low-carbon economy and demonstrating their proactive stance on environmental issues.

• - Employee Development and Inclusivity: Ping An Bank also excelled in human capital development, achieving a score of 6.3, surpassing the industry average of 5.2. The Bank emphasizes regular performance evaluations, feedback mechanisms, and employee satisfaction surveys to cultivate a thriving workplace.

• - Data Privacy and Security: In a digital world where data breaches are a concern, Ping An Bank stands out with full scores of 10.0 in its data protection initiatives and employee training programs on privacy and data security.

• - Corporate Behavior: Demonstrating ethical conduct and governance practices, the Bank scored 6.7 in its corporate behavior, reinforcing its commitment to responsible banking.

The Road Ahead

Looking ahead, Ping An Bank’s improvement in the MSCI ESG ratings represents not only a recognition of its performance but also a reaffirmation of its mission to provide high-quality services while engaging in sustainable practices. The Group remains dedicated to deepening its customer-centric approach and will continue to innovate its sustainable finance offerings.

As part of its strategy, the bank aims to support the low-carbon transition and foster social inclusiveness, ensuring long-term value creation for its customers, stakeholders, and the society at large. The recognition from international markets invigorates the Group’s resolve to maintain its leadership position in sustainable finance.

About Ping An Insurance (Group) Company of China, Ltd.

Ping An Insurance (Group) Company of China, Ltd., listed on the Hong Kong and Shanghai stock exchanges, is one of the world’s largest financial services providers. The Group focuses on delivering integrated financial services, health care, and senior care solutions through technological advancement. As of the end of 2025, it reported total assets exceeding RMB 13 trillion and ranked prominently in global financial service listings, including 27th in the Forbes Global 2000 and 47th in the Fortune Global 500.

For further insights, connect with Ping An through their official website or LinkedIn.