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Quavo Unveils Trust in Banking Awards' Winners

Quavo Fraud & Disputes, a premier advisor for dispute management solutions, has recently unveiled the winners of its inaugural Trust in Banking Awards, honoring seven financial institutions for their exemplary performance in 2024. These awards recognize key areas that are essential in building trust within the banking sector, including speed, transparency, customer satisfaction, convenience, efficiency, accuracy, and flexibility.

The 2025 Trust in Banking Award Winners include:

• - Resolution Rockstar Award: This award went to Rogue Credit Union for achieving outstanding speed in dispute resolution, ensuring that accountholders receive timely decisions.
• - Customer Confidence Award: Altura Credit Union was honored for maintaining a low reopen rate, reflecting high satisfaction levels among its customers with the outcomes of investigations.
• - Swift Solver Award: Idaho Central Credit Union was recognized for quickly providing provisional credits, instilling financial security amongst its account holders.
• - Trailblazer in Trust Award: Veridian Credit Union received accolades for excelling in first-call resolutions, which provide immediate relief and solutions for accountholders.
• - Efficiency Excellence Award: ADP was acknowledged for its excellence in operational efficiency and productivity in managing disputes, ensuring a consistently high-quality experience for accountholders.
• - Accuracy Advocate Award: FNBO was lauded for its impressive success rate in chargeback disputes, showcasing a commitment to advocate for its accountholders.
• - Flexibility in Action Award: Patelco Credit Union was praised for its adaptability to significant challenges in the financial landscape while continuing to deliver outstanding service.

Joseph McLean, CEO and Co-Founder of Quavo, expressed, "Trust is the cornerstone of every strong relationship and is a financial institution's most valuable asset. These winners embody the essence of trust in banking by prioritizing customer needs and raising the standard for fast and fair dispute resolution."

The selection of the award winners was based on crucial performance indicators that reflect a commitment to superior service in their respective categories. Quavo congratulates all the winners for their exceptional achievements and notable contributions to enhancing trust within the financial industry.

To learn more about Quavo's mission to restore financial trust through simplified fraud and dispute management, visit www.quavo.com/about.

About Quavo, Inc.

Quavo is a leading technology partner and strategic advisor, dedicated to helping financial institutions foster trust-driven relationships with their customers through expedited and transparent dispute resolutions. Their mission is to reinstate financial trust by streamlining fraud and disputes. Quavo provides an award-winning technology that automates the entire dispute lifecycle, from initiation to resolution. This end-to-end solution can be paired with a back-office investigation service, scalable to fit institutions of all sizes. Quavo's solutions aim to minimize losses, ensure compliance, and enhance customer loyalty.

Learn more about Quavo's innovative solutions at www.quavo.com.