#USA #Houston #Infrasys POS #Shiji #American Liberty Hospitality

Overview of the Partnership

In a significant move towards digital transformation, American Liberty Hospitality (ALH) has expanded its collaboration with Shiji Group. The hospitality group is implementing Infrasys POS, alongside Stellaris Digital Dine, and Infrasys POS Move, across seven of its properties. This decision marks a pivotal moment in ALH's journey to modernize its operational framework and enhance guest services through advanced technology.

The Introduction of Infrasys POS

The Infrasys POS solution serves as a centralized point-of-sale system, providing a unified platform for ALH's diverse portfolio. With the integration of Infrasys POS, the hospitality group aims to streamline operations across its various outlets and brands. Notably, the Hilton Houston Westchase, one of ALH's newest acquisitions with over 275 rooms, is among the properties benefiting from this technology.

Enhancing Mobility with Infrasys POS Move

The introduction of Infrasys POS Move marks a revolutionary shift towards mobile-first service delivery. This fully mobile POS and payment solution allows staff to engage with guests directly at their initial point of contact, whether at a restaurant, poolside, or during events. By eliminating the need for traditional terminals, the staff can swiftly take orders and execute transactions, enhancing the guest experience significantly.

Benefits of the Technology Rollout

1. Operational Efficiency: The implementation of Shiji's solutions has led to reduced bottlenecks in service delivery. Staff can take orders in real-time, sending them directly to the kitchen and bar, thereby speeding up service and increasing guest satisfaction.

2. Consistent Reporting: Infrasys POS ensures that operational reports are consistent, regardless of where the service occurs within the hotels. This uniformity helps managers make data-driven decisions quickly and efficiently.

3. Scalability and Flexibility: Jason Kaminski, Corporate Food & Beverage Manager at ALH, noted the flexibility that the hybrid setup provides. The cloud-based system allows the team to implement changes rapidly, which is crucial in the dynamically changing hospitality environment.

A Landmark in Guest Service

The shift towards a more digital and mobile-centric approach exemplifies ALH’s commitment to enhancing guest service. By equipping their staff with the tools they need to provide immediate assistance and service, the hospitality group is positioned to elevate the entire guest experience. The speed and accuracy of service will undoubtedly translate into improved customer satisfaction and increased revenue.

Conclusion: A Pact for Future Growth

With seven hotels now live on Shiji’s technology, ALH demonstrates a strong capability to scale its operations while maintaining service quality and guest engagement. This alignment with Shiji not only supports their growth strategy but also its mission to deliver memorable experiences for guests. As they continue to expand, their investment in technology positions them favorably in an increasingly competitive hospitality industry. For more details on Shiji’s offerings, visit Shiji Group's Official Website.