#USA #Customer Service #Boca Raton #Cinch Home Services #Buyer's Choice Awards

Cinch Home Services Achieves Customer-Focused Milestones

Cinch Home Services, a renowned name in home service solutions across the United States, has recently been recognized with two esteemed 2025 Buyer's Choice Awards from ConsumerAffairs. These accolades underscore the company's dedication to providing exceptional customer service and an efficient overall process, marking a significant achievement in their ongoing quest for service excellence.

In its second year, the Buyer's Choice Awards program honors brands that excel in meeting customer needs and ensuring satisfaction. Award winners are determined through comprehensive analyses of genuine consumer reviews published on ConsumerAffairs.com. This initiative aims to highlight brands that are trusted by customers during pivotal life decisions, emphasizing the importance of clarity, support, and peace of mind.

Key Achievements

Cinch Home Services received awards in two notable categories: Best Customer Service and Best Overall Process. These recognitions add to a growing list of accolades, including several Stevie Awards. At the recent 2025 Annual Stevie Awards, Cinch was also celebrated with Gold in Back-Office Customer Service Professional of the Year and two Bronze Stevie Awards for achievements in customer service automation and transformation!

In addition to these awards, the company earned a Cigna Healthy Workforce Silver Designation, which acknowledges their commitment to promoting employee well-being through supportive policies and initiatives. Sena Kwawu, President of In-Home Services at Cinch Home Services, expressed gratitude: "We are honored to receive these recognitions, which reflect the passion and hard work our team brings to delivering outstanding service every day. These awards underscore our ongoing commitment to delivering on our customer promise through thoughtful innovation."

Insights from Customers

The success of Cinch Home Services is rooted in positive customer experiences, and the reviews say it all. For instance, Ted from Germantown, VA, praised the straightforward process of submitting a claim, noting, "The technicians they sent out have always been quite satisfactory." Meanwhile, Philip from Greensboro, NC, highlighted the value of the plan, stating it felt worth the expense in today’s costly environment and rated their experience a solid 5 out of 5.

Customers appreciate the efficiency of the claim submission processes, often reflecting a consistent theme of responsiveness and supportive service, distinguishing Cinch as a worthy winner of the Buyer's Choice Awards. Mallori from Washington, DC, recounted her plumbing issue experience, illustrating how effective and user-friendly the online claim submission process was: "The follow-up came as quickly as the next day."

These testimonials reflect the solid customer relationships cultivated by Cinch Home Services, cementing their status as a leader in the industry.

About Cinch Home Services

Cinch Home Services has been providing home protection plans for over 45 years, ensuring that customers can cover costs for essential home systems and appliances, including HVAC, plumbing, and electrical repairs. With a commitment to quality service, all covered repairs boast an industry-leading 180-day Workmanship Guarantee. Plans are accessible for direct purchase or through select partners in financial and retail sectors.

Cinch partners with a nationwide network of vetted service providers to guarantee homeowners receive dependable support when needed most. As part of The Cross Country Group, Cinch Home Services is headquartered in Boca Raton, Florida, contributing immensely to the home services landscape across the nation. More information on their offerings can be found at Cinchhomeservices.com.