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Ping An Reveals Groundbreaking AI Solutions for Healthcare and Finance at WAIC 2026

Ping An Unveils Groundbreaking AI Innovations at WAIC 2026

At the World Artificial Intelligence Conference (WAIC) 2026, Ping An Insurance (Group) Company of China showcased an impressive array of AI-driven innovations that promise to revolutionize healthcare, insurance, and payment sectors. With a strategic push toward integrating finance and health services, Ping An aims to enhance the quality and accessibility of its offerings.

Transforming Healthcare with AI

Ping An's new initiatives in healthcare focus on two critical areas: managing complex diseases and everyday health services. The company has introduced an AI product portfolio specifically designed for patients with serious health conditions, including cancer. This portfolio encompasses three primary components: disease prediction, disease-specific insurance, and the Peking University Healthcare AI Disease Manager.

The disease prediction tool is engineered to identify health risks and early-stage conditions among individuals, allowing for proactive healthcare measures. The disease-specific insurance provides essential coverage for those facing chronic illnesses or elevated healthcare risks. The AI Disease Manager offers comprehensive cancer management, linking patients to medical professionals and supporting resources effectively.

For general health management, Ping An's AI Family Doctor service, a flagship offering under Ping An Healthcare and Technology, has reached a remarkable milestone of serving 90 million active users monthly. This service operates on an AI + Physician model, providing real-time support for various healthcare needs like symptom check-ups and medication reminders while engaging human healthcare professionals for complex consultations. Currently, this platform supports over 11,300 disease diagnoses and has catered to approximately 12 million users annually.

Innovative Solutions Across the Insurance Landscape

Within the insurance domain, Ping An's property and casualty division has successfully integrated AI across all core business scenarios, resulting in an impressive 80% enhancement in operational efficiency. The comprehensive use of AI across services, marketing, and management ensures that Ping An remains competitive in the fast-evolving insurance landscape.

One notable development is the EagleX platform, an AI-driven service dedicated to risk mitigation, which incorporates over 100 risk models for various scenarios such as weather-related threats and disaster recovery. This platform automates the processes of risk monitoring and prevention, enhancing safety for users.

In terms of operational efficiency, Ping An has implemented an intelligent policy issuance robot, which has automated 93% of new vehicle insurance policies, significantly cutting down processing time from an average of six minutes to just 1.2 minutes. Furthermore, transitioning from manual underwriting to intelligent underwriting has improved the underwriting process’s efficiency, doubling the workload handled by underwriters and increasing their risk interception rate by 16%.

Advancements in Finance: AI Credit Card Launch

During the WAIC 2026 event, Ping An Bank introduced its first full-scenario AI credit card, which provides cardholders not only with traditional banking benefits but also with unique AI-related perks. For instance, cardholders can redeem their points for AI computing resources, creating an exciting new dimension in financial transactions.

Adding to its innovations, Ping An rolled out the Express Service, an AI-powered assistant designed to streamline transactions for over 251 million users within its ecosystem, which encompasses insurance, banking, securities, and healthcare services. This functionality allows customers, through simple commands, to access various services, from financial transactions to insurance claims processing. The service has seen exponential growth in usage, with peak daily visits reaching approximately 1.1 million.