#United States #Qualtrics #Provo, Utah #Experience Management #FedRAMP High

FedRAMP High Authorization: A New Standard for Security Compliance

In a major step forward, Qualtrics, the trailblazer in experience management, has announced its achievement of FedRAMP High authorization, which represents the highest security standards recognized by the U.S. government for cloud products and services. This milestone underscores Qualtrics’ unwavering commitment to security, ensuring that its trusted products are available across diverse sectors, particularly in governmental organizations.

Enhancing Government Services

As federal agencies strive to revamp their service delivery to better meeting the needs of their constituents, the FedRAMP High authorization augments Qualtrics' ability to provide essential human insights. These insights are instrumental in enhancing the effectiveness of various programs, especially those relating to healthcare, national security, and finance.

The platform enables federal entities to securely gather and act upon sensitive feedback from customers and employees across multiple channels. This capacity for swift, accurate responsiveness is crucial at a time when customer satisfaction ratings in the public sector are consistently low, as highlighted in the 2025 Government Trends Report by Qualtrics.

Assaf Keren, Chief Security Officer at Qualtrics, remarked, “As federal agencies strive to transform service delivery, Qualtrics is committed to maintaining the highest levels of security to ensure our customers can meet evolving citizen needs.”

The Importance of Customer Feedback

The push for improvement in government services is further galvanized by legislation, particularly the Government Service Delivery Improvement Act (GSDIA). This law emphasizes the necessity for enhanced customer service quality across federal operations. The findings from the Qualtrics report indicate that not only does customer satisfaction lag behind other sectors, but there is also a notable deficit in trust toward government organizations.

Cutting-Edge AI Capabilities

In addition to maintaining security standards, Qualtrics is keen on continuous enhancement of its security protocols. This includes the introduction of new AI-driven functionalities within the FedRAMP High compliant environment. These advancements facilitate the modernization of government services and ensure the safety of information processed under these standards.

Upcoming Federal Summit

Moreover, Qualtrics is set to host its annual Federal Summit in Washington, D.C., scheduled for August 13. This event will serve as a platform for government leaders, technology experts, and peers to gather insights on the latest trends, technological advancements, and how these can be leveraged to advance executive priorities. Key discussions will revolve around using technology to enhance service delivery and productivity within governmental operations.

About Qualtrics Federal

Qualtrics Federal collaborates with various agencies to optimize services, policies, and programs by utilizing critical feedback from citizens and employees. By employing the Qualtrics platform, users can efficiently capture feedback data, streamline operations, and automate processes designed to improve service delivery and digital transformation.

Currently, Qualtrics serves over 350 federal clients, including every cabinet-level department, reflecting its robust presence and impact within the realm of government services. To dive deeper into how Qualtrics is changing the landscape of government and experience management, visit qualtrics.com/federal.

In conclusion, the achievement of FedRAMP High authorization positions Qualtrics not merely as a tool for data collection but as a vital partner in the pursuit of improved government services, fostering trust and satisfaction within the public sector. As technology continues to evolve, Qualtrics promises to remain at the forefront, adapting to meet the needs and expectations of both government agencies and the citizens they serve.