Sunbound Enhances Senior Living Revenue Management Through PointClickCare Partnership
In a significant move aimed at simplifying financial processes within senior living facilities, Sunbound has joined the PointClickCare Marketplace, enabling the integration of its revenue cycle management (RCM) solutions. This collaboration seeks to alleviate the burdens of manual billing tasks, allowing teams to focus more on the quality of care provided to residents rather than being bogged down by administrative processes.
Sunbound, well-known for implementing AI-powered operational solutions, is uniquely positioned to serve this sector. The integration with PointClickCare will permit operators utilizing this platform to automate their billing processes for Medicaid, Medicare, and private-pay residents. By utilizing existing resident and census data stored in electronic health records (EHR), the transition to automated billing becomes seamless—eliminating redundant data entry and reducing operational complexities.
Aimed specifically at the senior living landscape, Sunbound’s software is tailored for optimal revenue workflows, addressing situations from admissions all the way through to final payments. It boasts an impressive net collection rate of 99% on claims, along with a remarkable 95%+ on-time payment rate from residents. This clearly demonstrates the effectiveness of Sunbound’s automation capabilities and highlights the value that the integration can bring to operators within the sector.
Among the services available through this partnership, two standout offerings are the Sunbound RCM and Sunbound Private Payments. The first provides comprehensive revenue cycle management that includes critical elements such as eligibility verification, claim validation, submission, and denial management strategies. Moreover, Sunbound employs AI technology to identify potential claim denials before they occur, providing both diagnosis and resolution pathways that streamline otherwise convoluted processes. Their expert team collaborates with clients to manage complex claims, ensuring operators receive the payment they’re entitled to without delayed processing.
On the other hand, Sunbound Private Payments focuses on automating the billing operations for private-pay residents. Utilizing advanced billing quality assurance and mobile check deposit features, this solution also offers timely reminders and a family portal designed to preemptively answer common queries, further enhancing customer service.
Manny Cominsky, the co-founder and CEO of Sunbound, expressed enthusiasm about this integration, stating, "Senior living teams work incredibly hard for their residents, but even the strongest teams still lose hours to manual billing and follow-up. We built Sunbound to clear the repetitive, manual work so their team can focus on residents and get operators paid accurately and on time, all within the system they already run on."
The partnership blossomed through the PointClickCare Marketplace Partner Program, leveraging the marketplace’s APIs to streamline the integration process and maximize each platform's capabilities. Mike Boesveld, the Director of Marketplace Strategy at PointClickCare, affirmed the initiative by saying, "Our customers are increasingly looking for customized, integrated solution sets to achieve their business goals. We're excited to integrate with Sunbound to further extend our customers' technology capabilities."
The PointClickCare Marketplace serves as a hub for senior living operators to access and evaluate various authorized third-party solutions that complement their existing technologies. Now, with both Sunbound RCM and Sunbound Private Payments integrated into this marketplace, operators can significantly enhance their operational efficiencies.
Sunbound is hailed as a game-changer in the senior living arena, uniting admissions, private-pay invoices, and end-to-end revenue cycle management under a single umbrella. This consolidation ensures that revenue processes are automated, allowing teams to maintain focus on the essential aspect of care—residents’ well-being. With backing from notable investors in Silicon Valley, including Omega Healthcare Investors and Live Oak Bank, Sunbound continues to advance the financial health of senior living facilities, processing over $1 billion in payments each year. For further details, one can visit their official site at sunbound.ai.