Kristen Campbell's Impact on Automotive Account Services at Montway Auto Transport

Revolutionizing Automotive Account Services

In the highly competitive automotive industry, where efficiency and customer satisfaction are paramount, Kristen Campbell has emerged as a transformative figure. Serving as the Vice President of Account Services at Montway Auto Transport, Campbell leverages over 15 years of experience to implement a dedicated and tailored approach for clients, especially automotive dealers.

Campbell's Journey to Montway

Before joining Montway in 2021, Campbell honed her skills in customer service and risk management during her time at Enterprise Mobility. There, she excelled in building relationships with both clients and law enforcement, ultimately improving vehicle turnaround times and driving satisfaction metrics. With this solid foundation, Campbell was well-equipped to elevate account services at Montway, an organization known for its innovative logistics solutions.

Elevating Service Standards

Under Campbell's leadership, the account services division has undergone a remarkable transformation. Her initiative to create a dedicated account service team has centralized communication and streamlined operations for some of Montway's largest business clients. This single point of contact has allowed these dealerships to effectively outsource their automotive logistics needs, resulting in improved cost control and expedited shipping through the Montway Automation Portal (M.A.P.).

Campbell emphasizes, "My mission has always been to foster the best possible interactions between our team and our dealership customers. It's incredibly rewarding to see how our efforts translate into success for our clients and overall market share for Montway. We are excited to take this year's organizational success to the next level in 2025."

Significant Growth and Recognition

The impact of her team's personalized and proactive support has been nothing short of extraordinary, contributing to Montway's impressive 50% overall growth. This achievement showcases Montway's position as a trusted partner among the industry’s largest players. Recently, Campbell was recognized with the 2024 Women in Supply Chain Award, celebrating her leadership and commitment to fostering excellence in the field.

Mike Trudeau, Executive Vice President of Business Development at Montway, states that Campbell’s team prioritizes transparency and customer satisfaction. "Her leadership has been instrumental in positioning Montway as a go-to managed service provider in automotive transportation. Whether she's communicating with customers or carriers, Kristen sets the standard for our service levels."

Looking Toward the Future

As Montway continues to innovate and adapt, Campbell and her team remain focused on nurturing their customer relationships. They are dedicated to providing each dealership with the tailored support necessary for success in a rapidly evolving market. The emphasis on personalized service and proactive engagement is expected to further solidify Montway’s reputation as an industry leader.

About Montway Auto Transport

Founded in 2007, Montway Auto Transport has established itself as one of the nation’s premier automotive transport companies, having successfully shipped over a million vehicles. They offer a wide range of transport services across all 50 states and internationally, operating 365 days a year to meet customer needs. Their commitment to excellence is reflected in their impressive Net Promoter Score of 78, which far exceeds the industry average. Montway’s innovative logistics technologies and exceptional customer service have earned them recognition as one of America's Fastest Growing Companies by Inc. 5000 multiple times.

To learn more about Kristen Campbell and her innovative strategies, visit Montway’s Executive Team page and discover the array of solutions they offer at Montway.com.