#United States #Fremont #Way.com #Roadside Assistance #Harbor Insurance

Harbor Insurance Teams Up with Way: A New Era for Customer Satisfaction

In an era where customer expectations are on the rise, Harbor Insurance has taken a significant step to improve its service by partnering with Way, a cutting-edge provider specializing in roadside and automotive benefits. This collaboration marks a pivotal shift from Harbor's previous association with a traditional roadside provider, which had been plagued by high levels of customer dissatisfaction and engagement issues.

A Shift in Customer Experience

For years, Harbor Insurance struggled with numerous complaints stemming from an outdated service model. The previous roadside provider failed to meet modern standards, leading to frustration among policyholders and a decline in service usage. However, since Harbor's integration with Way's innovative roadside assistance platform, the company has observed a remarkable turnaround.

CEO Hayden McCalman expressed his enthusiasm about the partnership, stating, "Partnering with Way has boosted customer satisfaction and eliminated complaints we had with our previous provider. Customers appreciate the ability to track their tow trucks via the app, and our agents find Way+ easy to offer. In summary, our attachment rates have soared, making this a beneficial collaboration for both our team and our customers."

The Advantages of the Way Partnership

The transition to Way was motivated by Harbor's desire to find more than just a vendor; they sought a genuine partner capable of delivering substantial consumer value while minimizing operational complexities. Here are some crucial benefits that Harbor has experienced after the switch:

• - Reduced Complaints: Thanks to Way's enhanced service and transparency, Harbor has seen a significant reduction in service-related grievances from customers.
• - Mobile-First Solutions: With mobile-centric features such as app-based tow tracking, policyholders enjoy easy access to services right at their fingertips.
• - Empowered Agents: Way has enabled agents at Harbor to showcase a more appealing value proposition, enhancing customer interactions.
• - Revenue Growth: The partnership has led to increased revenue due to higher attachment rates and improved customer retention.

Way's platform provides policyholders across the nation with seamless access to a variety of roadside support and everyday driving perks, from savings on gas to discounts on car washes and parking—all conveniently offered through a unified experience.

What’s Next for Harbor and Way

Amanda Wagoner, Director of Operations at Way, emphasized the partnership's transformative potential, stating, "Our mission is to assist insurers in delivering everyday value to customers in ways that foster loyalty and drive results. The collaboration with Harbor demonstrates what can be achieved when technology, service, and customer experience come together."

For those interested in learning more about Way's Roadside program and Way+, they can reach out to Way directly for more information.

About Harbor Insurance Company

Founded in 1993, Harbor Insurance Company stands as a dependable non-standard provider of auto insurance solutions, prioritizing the safety and needs of drivers across Oklahoma. They are committed to delivering affordability and transparent services tailored to suit various budgets. From basic liability coverage to comprehensive protection plans, Harbor aims to provide a seamless and stress-free insurance experience backed by knowledgeable agents.

"Ensuring peace of mind for our customers on the road and beyond is paramount to us at Harbor Insurance," the company asserts.

About Way

Way.com is recognized as the leading FinTech platform for vehicle ownership, serving over nine million drivers across the U.S. The platform is designed to provide a streamlined, tech-enabled experience that helps consumers protect their vehicles while ensuring the best rates and savings. Way proudly collaborates with several sectors, including finance, automotive, and service industries, to enhance value for the modern car owner.

The partnership between Way and Harbor Insurance exemplifies how embracing technology can lead to improved service quality, satisfied customers, and ultimately, business growth. As both companies move forward, they are set to revolutionize the insurance landscape and elevate the customer experience to new heights.