#United States #Data Security #Alpharetta #OrthoMinds #credit monitoring

OrthoMinds, LLC Reports on Data Security Incident

On May 13, 2025, OrthoMinds, LLC, a company well-regarded for its commitment to confidentiality and information security, disclosed that it experienced a significant data security event. This announcement serves to inform its clients and anyone potentially affected by the breach about the events which unfolded, their response measures, and what actions individuals may take to safeguard their information.

Incident Overview

The issue came to light in November 2024 when OrthoMinds detected suspicious activity within its network. They promptly initiated an investigation to assess the situation, scrutinize the severity of the breach, and enforce remediation practices to resolve the vulnerabilities present. It was discovered that between November 17 and November 27, 2024, certain files and folders stored on the databases might have been accessible to unauthorized users.

As part of the remediation process, OrthoMinds took immediate actions to prevent further unauthorized access and began a comprehensive review of the affected files to determine the possible exposure of sensitive data. The review revealed that certain pieces of information corresponding to distinct clients may have been compromised. The type of information that could have been accessed included:

• - Names
• - Dates of birth
• - Medical information
• - Health insurance details
• - Payment card information
• - Social Security numbers

It is essential to note that not every individual’s entire data set was affected; different pieces of information were involved depending on the individual case.

Notification Process

To address the incident, OrthoMinds is proactively notifying those individuals whose information may have been involved. The company aims to ensure transparency regarding the situation. While they have not seen any evidence indicating that the compromised data has been used maliciously, OrthoMinds acknowledges the potential risks involved and has arranged for complimentary credit monitoring services for those with possibly impacted Social Security numbers or payment card details.

To further bolster its security measures, OrthoMinds has also committed to reviewing and enhancing its existing policies and protocols. This includes implementing additional technical safeguards aimed at preventing similar incidents in the future.

Steps for Affected Individuals

For individuals who believe they may be affected by this incident, OrthoMinds encourages them to stay vigilant. It is advised to monitor their financial accounts and report any suspicious activity. People who have particular concerns or require more detailed information regarding this event can visit OrthoMinds' dedicated online resource at OrthoMinds Notice or contact the company directly via their toll-free number at 1-877-720-2832. Customer service representatives are available Monday through Friday, from 9 a.m. to 9 p.m. Eastern Time, excluding holidays.

As a final step, affected individuals can also reach out to OrthoMinds by mail at their Alpharetta, GA address for support or inquiries. The physical address is 12600 Deerfield Parkway, Suite 100, Alpharetta, GA 30004.

Conclusion

OrthoMinds takes issues regarding data confidentiality and security with utmost seriousness. The measures they are putting in place underscore their commitment to protecting client data and restoring trust in the services they provide. A comprehensive response plan, including notifications and free monitoring services, aims to mitigate the potential impact of this unfortunate incident and enhance overall security moving forward.