#Toyokumo #FormBridge #Amami Credit Union

Amami Credit Union Implements Online Identity Verification with FormBridge

Amami Credit Union, a regionally-focused financial institution based in Amami City, Kagoshima Prefecture, has recently adopted FormBridge, a web form creation tool developed by Toyokumo, Inc. This initiative is aimed at streamlining online identity verification processes for services such as address and telephone number changes, leveraging Japan's My Number card system. The swift execution of this project was supported by Toyokumo Cloud Connect, showcasing a growing trend towards enhancing digital services in regional financial institutions.

Background of FormBridge Implementation

Amami Credit Union primarily serves the Amami Islands and has been deeply rooted in the community. However, it has faced recent challenges such as population decline and increasing average age, which have necessitated the consolidation of physical branches. This situation has forced some customers to undertake long travels to complete simple procedures like updating their addresses. Additionally, regulatory guidelines from Japan's Financial Services Agency require financial institutions to keep customer information up-to-date, making traditional paper-based procedures cumbersome for staff members.

Insights from Its IT System Department

Narufumi Hirata from the Planning Department's IT System section at Amami Credit Union shared insights into the initial adoption of Toyokumo's service. They had originally integrated