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Sedgwick's New Report on Future-Ready Property Claims

MEMPHIS, Tenn., March 3, 2026 – Sedgwick, a premier global partner in risk and claims management, has released a new report that focuses on optimizing property claims through the integration of technology and artificial intelligence (AI). With the insurance sector rapidly evolving, the report aims to assist property carriers in adapting to the increasing adoption of AI.

As the use of AI continues to gain traction in the industry, expected to represent an $80 billion market by 2032, a significant challenge remains. Approximately two-thirds of carriers acknowledge a gap between their AI aspirations and actual implementation. The new report from Sedgwick is designed to bridge this divide, guiding carriers in navigating their AI journeys.

Key Insights from the Report

The findings reveal a startling statistic: while between 58% to 82% of carriers employ AI tools, merely 12% report having fully developed AI capabilities, and only 7% have demonstrated scalable success with these tools. Furthermore, a striking 75% of claims professionals emphasize the necessity of human oversight in AI applications, highlighting the need to balance automation and human expertise.

The report stresses that, although automation provides significant benefits for high-volume and low-complexity tasks, it is the human touch that is crucial for managing complex and sensitive situations. According to Scott Richardson, President of Property for Americas at Sedgwick, “AI is transforming the property claims process, but merely acting quickly is not sufficient. Our latest findings underscore that carriers need to move past initial experiments and strategically enhance automation and workflows to unlock the full potential of AI throughout the claims lifecycle.”

AI as a Competitive Advantage

The rapid acceleration of AI adoption is reshaping how the insurance industry operates. David Gauragna, Managing Director of Property at Sedgwick, states, “Having a coherent strategy is no longer a choice, but a necessity for maintaining a competitive edge. The future success, return on investment (ROI), and tangible impact of AI hinge on how effectively carriers can utilize this technology.”

Sedgwick's unique expertise in AI positions the company as a vital resource for property carriers striving to understand where they stand in their AI adoption, and what challenges prevent them from transitioning from pilot projects to fully integrated AI systems. The objective remains clear: to refine operations, boost efficiency, and deliver measurable outcomes.

Mason Bartleson, Sedgwick's Vice President of Business Transformation, adds, “To truly flourish in this rapidly advancing technological landscape, organizations must synergize mature AI capabilities with human talent. This dual approach promises substantial improvements in process speed, accuracy, and overall cost efficiency.”

The Sedgwick report not only outlines the current landscape of AI in property claims but also serves as a roadmap for carriers both now and as technology continues to evolve.

For those wishing to dive into the full report and further explore how these findings can shape their strategies, Sedgwick's website hosts the complete document.

About Sedgwick

Sedgwick stands as the leading entity in risk and claims administration globally, aimed at helping clients thrive amidst unpredictable circumstances. Combining cutting-edge AI technology with expert knowledge, Sedgwick sets the benchmark for solutions in various sectors including claims management, loss adjusting, and product recall services. With over 33,000 professionals and a client base exceeding 10,000 across 80 countries, Sedgwick offers an unparalleled outlook and dedicated solutions for the complex and dynamic risk landscape. To learn more, visit sedgwick.com.