#Japan #Digital Communication #LINE WORKS #Shinjuku, Tokyo #TMJ

TMJ and LINE WORKS to Launch Collaboration

In an exciting development for the business communication landscape, TMJ, a member of the Secom Group specializing in contact center and back-office operations, has announced its collaboration with LINE WORKS, a leader in workplace communication tools. This partnership aims to leverage LINE WORKS’ user-friendly features and TMJ’s expertise in business process outsourcing (BPO) to enhance client introduction services and overall communication for businesses.

Background and Expectations for the Partnership

LINE WORKS has gained significant traction among businesses, with over 520,000 organizations utilizing its tools as of January 2025. This versatile platform not only offers groupware functions that facilitate communication through chat but also integrates AI-driven solutions for automating inquiries and managing data in a paperless environment. By enhancing productivity for both companies and their employees, LINE WORKS stands out as a leading communication solution.

Recognizing that some business processes require human intervention despite advancements in automation, TMJ is set to provide tailored BPO services that integrate seamlessly with LINE WORKS solutions. This collaboration aims to improve organizational productivity and elevate customer experience (CX) and employee experience (EX).

As they move forward, TMJ and LINE WORKS plan to deepen their cooperation by offering BPO services to LINE WORKS clients and jointly proposing new ways to utilize these powerful tools.

Discovering TMJ’s BPO Services

TMJ is at the forefront of next-generation BPO, promoting a blend of human and digital interactions at customer touch points. With extensive knowledge in differentiating tasks suited for automation and those requiring a personal touch, TMJ effectively balances automated communication with human services.

Their comprehensive approach ensures that businesses can streamline operations while still delivering a personalized experience to their customers.

Unleashing the Power of LINE WORKS’ Solutions

LINE WORKS provides advanced solutions designed to overcome challenges related to phone communications in businesses. For instance, their AI automation tool, LINE WORKS AiCall, helps categorize and address urgent inquiries swiftly, ensuring that only critical calls are directed to in-store staff. This not only optimizes staff time but also enhances customer service quality.

Moreover, features like LINE WORKS OCR enable rapid document digitization and data entry automation, promoting digitalization and efficient data usage within organizations. By minimizing repetitive tasks and streamlining operations, LINE WORKS paves the way for businesses to focus on their core competencies.

Example: Streamlining In-Store Phone Communications

The partnership envisions a scenario where phone inquiries are simplified. AI reduces the number of incoming calls regarding urgent issues while directing staff attention to more pressing customer interactions. Such advances not only improve efficiency but also enhance service quality in retail and hospitality sectors, ensuring that businesses are both responsive and productive.

About LINE WORKS Corporation

Founded in June 2015, LINE WORKS Corporation provides a range of business communication tools alongside AI products that enhance functionality. They are dedicated to addressing diverse industry challenges while striving for the real-world application of cutting-edge AI technologies.

Company Overview:

• - Company Name: LINE WORKS Corporation
• - Headquarters: 23rd Floor, Shibuya Sakura Stage, 1-1 Sakuragaokacho, Shibuya, Tokyo
• - Capital: 5.52 billion yen
• - Website: LINE WORKS

About TMJ

Established in 1992, TMJ operates as a subsidiary of Secom Co., Ltd. Highly regarded for its call center solutions and comprehensive service offerings, TMJ has evolved from an in-house call center to a notable provider in the industry. Their expertise in production and quality management secures their position as a trusted partner for various organizations.

For More Information: TMJ

All company names and product names are trademarks or registered trademarks of the respective companies. The information provided here is accurate as of the date of publication and may be subject to change.