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Brillio Recognized as a Rising Star in ISG Provider Lens® ServiceNow Ecosystem Partners Report, Europe 2026

In a significant acknowledgment of its capabilities, Brillio, known as The Enterprise AI Accelerator, has been declared a Rising Star in the ISG Provider Lens® ServiceNow Ecosystem Partners Quadrant Report for Europe 2026. This recognition specifically pertains to the ServiceNow Consulting and Implementation Services sector, highlighting the company’s innovative approach to enterprise security and transformation.

Key Factors for Recognition

The evaluation conducted by ISG highlights several strengths that set Brillio apart in an increasingly competitive European ServiceNow landscape:
1. BFSI Domain Expertise: Brillio's profound understanding of the Banking, Financial Services, and Insurance (BFSI) sector allows it to craft specialized solutions. The company has established Europe’s first ServiceNow Financial Crime deployment for one of the largest insurance firms in the UK and successfully developed a comprehensive service management strategy for a major European stock exchange, effectively consolidating operations across five entities while implementing automated regulatory submission controls.
2. AI-First Delivery Approach: Brillio is making strides in artificial intelligence through its proprietary Agentic Data and Application Management (ADAM) platform. The firm works in collaboration with partners to create agentic workflows, transforming the company's strategic goals into quantifiable business results.
3. Proprietary PULSE Methodology: This unique framework enhances engagement by providing strategic advice that goes beyond mere technical execution. Brillio’s PULSE model guides clients from disarray to structured control, often resulting in substantial cost reductions — with reported savings exceeding £1 million for several major European clients.
4. Award-Winning Customer Experience Focus: Brillio's commitment to transforming customer experience has garnered external validation, most recently winning the 2025 itSMF UK Customer Experience Award. This celebrates their human-centric approach, which merges IT enhancements with organizational change management.
5. Expanded Service Portfolio: Over the past year, Brillio has broadened its offerings to include full-spectrum advisory, implementation, and managed services. This includes industry-specific solutions focused on operational resilience, business workflows, and comprehensive sales order management (CPQ).

Leadership Perspective

Vivek Puri, Managing Director - CX Enterprise Transformation at Brillio, commented on the recognition: "Being recognized as a Rising Star by ISG in the European ServiceNow ecosystem validates our dedicated efforts and the confidence our clients place in our capabilities. As organizations in Europe navigate toward AI-driven, upgrade-secure operations, we are strategically positioned to furnish meticulously governed workflows grounded in our deep industry expertise, especially within BFSI, where compliance must work hand-in-hand with innovation."

Study Details

The ISG Provider Lens® ServiceNow Ecosystem Partners Quadrant Report for Europe 2026 assesses companies in three distinct quadrants covering ServiceNow Consulting and Implementation Services, ServiceNow Managed Services, and Innovation on ServiceNow. From 40 companies evaluated, 37 were recognized in the Consulting and Implementation quadrant, with 15 earning the title of Leaders and 2 designated as Rising Stars.

To explore more about Brillio's evolving capabilities and recognition within the ServiceNow Ecosystem, visit Brillio's official website.

This recognition serves to bolster Brillio’s commitment to delivering impactful, AI-guided solutions to its clients while continuing to innovate in performance and operational efficiency. With a workforce exceeding 6,000 professionals distributed across 14 locations globally, Brillio remains dedicated to driving substantial outcomes for industry leaders across various sectors.