#Global Expansion #Hexaware Technologies #Egypt #Cairo #Cairo Delivery Center

Hexaware Technologies Expands into Cairo

Hexaware Technologies, a prominent player in digital and IT solutions, has recently inaugurated a new delivery center in Cairo, Egypt. This strategic move is part of the company's initiative to enhance its global delivery network and better serve clients in Egypt, the broader Middle East, and key European markets.

Located within one of Cairo's leading technology parks, the center will initially employ 100 professionals capable of providing multilingual customer experience services. These services will include support in Arabic, English, and major European languages, catering to a diverse clientele. Cairo has emerged as a vital hub for digital operations, thanks to its robust education system and a high prevalence of professionals fluent in international languages. The advantageous time zone also plays a crucial role in easing communication and logistics for global operations.

A Commitment to Local Talent

Hexaware is committed to fostering local engagement by collaborating with universities to create a sustainable pipeline of skilled labor for its Cairo center. This dedication not only supports the company’s operational needs but also contributes to the local economy and workforce development. The presence of such a delivery center is expected to bolster Hexaware’s ability to meet increasing demand for digital transformation and customer experience solutions in the region.

Amrinder Singh, President and Head of EMEA and APAC at Hexaware, expressed confidence in this expansion: "This delivery center marks Hexaware's entry into a new geography and underscores our commitment to scale operations in Egypt effectively. With access to rich talent and modern infrastructure, we aim to support our clients more holistically as they navigate their business needs in this vibrant market."

Shyam Mansukhani, Corporate VP and COO, added, "Cairo is a long-term commitment for us; the ecosystem here enables us to drive innovation in customer experience delivery and reinforce our resilience."

Innovations in Delivery Models

The Cairo delivery center will implement Hexaware’s AI-driven, human-intelligence-based delivery model. This innovative approach combines advanced technologies like automation and analytics, along with generative AI, to enhance service delivery. By merging cutting-edge technology with skilled human resources, Hexaware aims to provide tailored solutions that can meet the evolving needs of its clients.

Hexaware’s expansion strategy emphasizes creating modern, digital-first hubs that focus on customer experience and operational efficiency. The Cairo center is an integral part of this overarching goal, marking a significant milestone for the company’s growth trajectory in the global marketplace.

About Hexaware

Hexaware Technologies is recognized around the world for its commitment to providing exceptional technology and business process services. The company strives to create value through innovative technology solutions that empower enterprises to achieve digital transformation at scale. With a diverse portfolio of services and a dedicated workforce, Hexaware ensures its clients can optimize their technology and business processes effectively.

With its latest endeavor in Cairo, Hexaware aims to solidify its presence in a rapidly developing market, thus reinforcing its dedication to excellence in service delivery and client satisfaction. For more information, visit Hexaware’s official website.