CGI Secures £250 Million Contract with His Majesty's Revenue and Customs

On November 10, 2025, CGI Inc., a prominent player in the IT and business consulting sector, announced a groundbreaking contract with His Majesty's Revenue and Customs (HMRC) in the UK. This partnership is set to be worth up to £250 million over a five-year period, consisting of an initial three-year term bolstered by two possible one-year extensions. This announcement represents a significant step forward in CGI's ongoing collaboration with HMRC, which focuses on streamlining and enhancing the integration services that the department relies on daily.

Enhancing Integration Services

As part of this contract, CGI will assist in operating and maintaining HMRC's existing integration services. This initiative is essential for ensuring effective communication across HMRC's technological framework. The integration services, which comprise various interfaces, APIs, and messaging systems, are pivotal to sustaining the department's daily operations while facilitating significant digital transformations.

Working collaboratively with HMRC’s in-house expertise, CGI aims to modernize the integration capabilities that form an essential part of the UK’s infrastructure. By leveraging advanced technology and practices, they plan to enhance existing services while delivering new integrations in line with HMRC's Transformation Roadmap, recently unveiled to the public.

Supporting Digital Transformation

CGI's involvement is not merely operational; it's transformative. The company will enable HMRC to undertake large-scale digital transformation programs, which are crucial for improving user experiences for both citizens and civil servants across the UK. Kevin O'Neill, Senior Vice-President and Business Leader for Government and Justice at CGI, emphasized that this contract represents a deepened partnership with HMRC that fortifies the fundamental systems supporting essential public services in the UK.

This modernization effort is especially crucial as HMRC plays a significant role in the UK's economy, responsible for ensuring proper income collection, enforcement, and compliance. By improving their IT environment, the HMRC seeks to enhance the efficiency of these operations that affect public services directly.

Framework and Procurement Process

The contract was awarded through Lot 3 of the Crown Commercial Service (CCS) DALAS framework, which is designed to optimize public sector procurement. This framework aims to provide a collaborative and flexible approach, accommodating multiple suppliers over an extended period while focusing on modernizing IT application services.

Through this partnership, CGI demonstrates its commitment to contributing to governmental digital advancements while also ensuring that HMRC can transition from outdated systems to more innovative, cost-effective solutions. This alignment with the CCS framework indicates a forward-thinking approach to public sector needs and an understanding of how technology can reshape governmental operations.

About CGI

Founded in 1976, CGI stands as one of the world’s leading independent IT and business consulting firms. With a workforce comprising over 94,000 trained professionals globally, CGI provides an extensive array of services, from strategic consulting to systems integration and managed IT services. Their mission encompasses facilitating clients’ digital transformations and accelerating their operational results, which is at the heart of this latest collaboration with HMRC.

In Fiscal 2025, CGI reported revenues scaling up to CA$15.91 billion, underscoring its successful and growing presence in both the Canadian and international markets. The firm’s shares are traded on both the TSX and NYSE under the symbols GIB.A and GIB, respectively, reflecting its stature in the public market.

As CGI embarks on this significant venture with HMRC, the implications of such partnerships serve as a reminder of the influential role that modern technology plays in enhancing governmental effectiveness and public service delivery. By optimizing the integration landscape, both CGI and HMRC aim to set a benchmark for future collaborations in the realm of public sector technology integration.