#Japan #Customer Experience #AI Expo #Chiba #Virtualex

Virtualex Showcases Its AI Solutions at NexTech Week 2025

Virtualex Consulting, a prominent player in the AI consulting sphere, is set to participate in the NexTech Week 2025 from October 8 to 10 at Makuhari Messe. This annual event is renowned for presenting the latest advancements in artificial intelligence, including deep learning and generative AI, which cater to the digital transformation (DX) initiatives across various industries.

As Japan faces significant challenges from an aging population and labor shortages, the need for enhanced customer experiences (CX) through AI technologies has never been more crucial. Virtualex aims to leverage its expertise in the contact center domain to provide effective AI-driven solutions to the attendees, showcasing their commitment to supporting sustainable growth through innovative customer engagement strategies.

Exhibition Highlights

At this year’s expo, Virtualex will introduce its flagship offering: the Virtualex AI-CC Service. This comprehensive solution integrates human expertise with AI to elevate and automate contact center operations. By streamlining workflows and unlocking unique human value, Virtualex assists enterprises in transforming their customer experience holistically, from concept development to implementation and ongoing support.

Key Offerings:

1. AI-Driven Contact Center Lab & PoC Services
Built on years of experience in contact center operations, Virtualex offers a Proof of Concept (PoC) lab that allows clients to experience advanced technologies firsthand, including generative AI, AI agents, voice recognition, and Voice of the Customer (VoC) analysis. This service addresses the critical issue of translating tacit knowledge from seasoned operators into explicit knowledge, enabling clients to validate effectiveness while working closely with platforms like AWS and Salesforce.

2. AI Implementation and Utilization Consulting
Using cutting-edge technologies such as generative AI and chatbots, Virtualex revisits the design and operational models of customer interactions across all channels. They offer a full suite of consulting services from strategy design to PoC execution and final implementation, focussing on optimizing human interactions and establishing self-service channels.

3. AI/IT Solution Integration and Development Services
Under the banner of CC-IT/AI Orchestration, Virtualex seamlessly integrates traditional IT systems with next-generation AI technologies. This service is aimed to underline the transformative power of AI in contact center operations, offering comprehensive support from initial PoC to full-scale implementation and continuous improvement.

4. High-Value BPO Services
Combining AI technologies with extensive operational knowledge, Virtualex provides high-value Business Process Outsourcing (BPO) solutions. This includes ongoing support for operational optimization post-AI deployment, ensuring lasting benefits for clients.

5. Large-Scale Center Transformation Support via Mother Center/CoE Model
Utilizing the Mother Center and Center of Excellence (CoE) model, Virtualex aids organizations in standardizing processes and enhancing operational capabilities across multi-site and multi-vendor environments. By designing and validating initiatives at a centralized facility, they create replicable templates that ensure successful transformation across the board.

Event Details

• - Exhibition Name: NexTech Week 2025, including the 6th AI Expo
• - Date: October 8 (Wednesday) to October 10 (Friday), 2025, from 10:00 AM to 5:00 PM
• - Venue: Makuhari Messe, Hall 541-54

Visitors to the Virtualex booth will have the opportunity to discuss their unique challenges with specialized consultants, who will offer tailored insights on optimizing AI usage for their specific needs.

For additional information and to reserve your invitation, please follow the link provided to the organizer's website.

About Virtualex Consulting

Since its inception, Virtualex Consulting has focused on the crucial intersection between businesses and their customers, operating under the philosophy that “the success of customers is the key to the company’s growth.” Their commitment to customer success is encapsulated in the principle of “Succession with You,” emphasizing continuous success alongside clients. Currently, the company intertwines its consulting, technology, and operational capabilities to deliver one-stop support for clients navigating digital shifts in their customer relationship management (CRM) processes.

About the Virtualex Group

With approximately 1,000 employees across various companies, the Virtualex Group provides specialized services to clients in finance, insurance, IT, e-commerce, education, and government sectors. The group was listed on the Tokyo Stock Exchange's Mothers market (now Growth Market) in June 2016.

For any inquiries regarding this article, please contact Virtualex Consulting via the specialized form provided on their website.