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Moomoo Securities Triumphs at the Contact Center Awards 2025

Moomoo Securities Co., Ltd., headquartered in Shibuya, Tokyo, has recently achieved a significant milestone in the realm of customer service excellence. At the Contact Center Awards 2025, hosted by Rick Telecom and supported by E-Partners, the company’s employee, Li Kaika, clinched the Management of the Year award in the individual awards category. This prestigious accolade is testament to the ongoing commitment of Moomoo Securities to provide exceptional service in the fast-paced world of call centers.

The Contact Center Awards 2025 serves as a significant platform in the industry where organizations can present their initiatives and performance in addressing the operational challenges of contact centers. Award winners are determined through evaluations by judges and peer assessments from participating companies.

Moomoo Securities was recognized for its remarkable achievement in maintaining a 0% turnover rate in a sector known for high employee turnover, thanks in large part to its innovative combination of advanced technology and a dedicated team. The success of its 24/7 contact center operation, led by Li Kaika, has set a new standard for the industry.

In his acceptance speech, Li expressed his gratitude, stating, “I am truly honored to receive this remarkable award today. This honor is a culmination of the hard work and dedication of all our call center staff, who strive every day to meet our customers with sincerity. I am deeply grateful for their effort. Additionally, this achievement would not have been possible without the support of our colleagues across various departments. Our ongoing motto has always been to ‘listen to our customers and respond quickly and courteously.’ We will continue to pursue reliable, customer-focused service and strive for further quality improvements.”

The Management of the Year award is not just a personal victory for Li but a reflection of the overall ethos of Moomoo Securities, which places a premium on customer feedback. The firm aims to create an environment where everyone, regardless of their background, can engage with investments through a single app. As the company seeks to be the leading online securities provider for users in Japan, it remains committed to pursuing advanced trading environments.

About Moomoo Securities

Founded in 2018 in Silicon Valley, the investment app moomoo empowers individuals to realize their investment goals through innovative and user-friendly tools. The platform boasts a community of over 27 million retail investors globally, fostering a vibrant online discussion forum where investors can share information, learn, and grow together.

Moomoo Securities began its journey in Japan in October 2022 and has achieved a significant milestone with 1.5 million downloads expected by the end of 2024. With its roots in the technological expertise developed through business expansion in markets like the U.S. and Canada, Moomoo is focused on delivering unique tools designed to benefit Japanese retail investors.

For more information and to download the app, visit moomoo's website or download the app directly at this link.

Company Details

• - Company Name: Moomoo Securities Co., Ltd.
• - Representative: Francisco Izawa (President and CEO)
• - Location: 1-2-5 Shibuya, MFPR Shibuya Building 11F/14F, Shibuya-ku, Tokyo, Japan
• - Phone: 03-6845-3636
• - Fax: 03-3409-1533
• - Email: [email protected]
• - Financial Services Business: Kanto Local Finance Bureau (Financial Instruments Firms) No. 3335
• - Associations: Japan Securities Dealers Association, Japan Investment Advisers Association

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