Exeo Digital Solutions and Hitachi Social Innovation Services Begin Collaboration on ServiceNow

Exeo Digital Solutions and Hitachi's Strategic Partnership

Exeo Digital Solutions, headquartered in Minato, Tokyo, has announced a collaborative initiative with Hitachi Social Innovation Services to enhance public services using ServiceNow technology. Starting from November, both companies look to leverage their strengths to provide greater value in the public sector.

Leveraging Strengths for Acceleration

In recent years, there has been a surge in the adoption of digital services, especially in the private sector, leading to higher expectations for efficient and value-driven public services. Additionally, there’s a growing demand for flexible and effective work practices within governmental entities.

Exeo has been engaged with ServiceNow since 2018, expanding its scope beyond traditional IT service management to include Enterprise Service Management (ESM), which integrates various business functions. The company boasts a strong track record of implementations in various industries, including telecom.

On the other hand, Hitachi Social Innovation Services has over 30 years of experience in developing systems specifically for the public sector. Since 2017, they have been promoting services utilizing SaaS products like ServiceNow to advance their business strategy.

Both companies are taking a hands-on approach by first implementing ServiceNow internally before extending its capabilities to external partners. Their combined expertise aims at accelerating digital transformation efforts for clients in the public sector.

Framework for Collaboration

The collaboration encompasses several key areas:

1. Market Development and Proposal Activities: They will work together to explore new market opportunities and assist with implementations in the public sector.

2. Technical Training: Exeo and Hitachi will focus on training skilled professionals with advanced knowledge in ServiceNow to provide a strong support framework.

Through this partnership, both companies aspire to amalgamate their insights and technical prowess, creating innovative solutions that contribute to sustainable community development.

Endorsement from ServiceNow

Yoshihiro Watanabe, Executive Officer of Global Partnerships & Channels at ServiceNow Japan, expressed excitement about this collaboration. He believes that integrating the strengths of Exeo and Hitachi will help municipalities efficiently digitalize various operations, ultimately allowing staff to concentrate on core tasks and provide faster, higher-quality services to residents. The ongoing collaboration is expected to play a pivotal role in transforming administrative services.

About Exeo Digital Solutions

Exeo Digital Solutions excels in providing comprehensive solutions in the system domain, focusing on consulting, design, development, and operations. Their mission is to leverage technology to fulfill customer needs and propel digital transformation initiatives.