Help at Home Announces Innovative 2024 Care Standards Report Focusing on Quality and Compliance
Help at Home, recognized as a leading national provider in home care services, has unveiled its 2024 Culture of Caring, Quality, Safety and Compliance Report (CCQSC). This report reflects the organization's steadfast commitment to delivering high-quality care while enhancing the experience for both its dedicated caregivers and the clients they serve. With a celebrated history of five decades, Help at Home continues to prioritize a nurturing culture that emphasizes quality, safety, and caregiver support.
The newly released CCQSC Report reveals the effective strategies implemented by Help at Home that have driven tangible improvements in the way in-home care is provided. By integrating preventive care services directly into home care, the organization has helped clients stay within their communities for an average of ten additional months, significantly improving their quality of life and reducing the frequency of hospital visits.
Ray Smithberger, Chief Operating Officer, shared his enthusiasm, stating, "It is a privilege to celebrate five decades of helping individuals live with independence and dignity in their homes. Promoting a culture of caring, quality, safety, and compliance is part of our DNA. Our commitment has led to industry-leading caregiver retention rates and impressive client satisfaction scores, while greatly increasing the time clients spend in their communities."
In the report, Help at Home underscores its focus on "doing more for more" by refining its safety protocols and employing programs dedicated to caregiver training and fall prevention. Considering that falls are a primary concern for seniors, affected individuals in the U.S., the company credits these initiatives for significantly reducing the risks associated with in-home care. Investments in resources and ongoing education have further equipped caregivers with the necessary tools to offer unparalleled support to their clients.
Help at Home's forecasting indicates that focusing on caregiver culture has allowed their workforce to double in size over the last four years, fostering a robust and engaged team capable of delivering exceptional care as demand for in-home services continues to grow. By partnering with Medicaid-managed care providers, Help at Home has achieved notable advancements in health care quality and patient outcomes, including lowered emergency room visits and reduced hospital stays.
To read more about Help at Home's initiatives and findings, the complete Culture of Caring, Safety, Quality, and Compliance Report can be accessed at helpathome.com/resources.
About Help at Home
Help at Home stands tall as a national provider of comprehensive home care services, operating more than 200 branch locations across 11 states. The organization serves around 67,000 clients with the dedicated assistance of over 58,000 trained caregivers. With its headquarters in Chicago, Illinois, Help at Home has built a legacy of 50 years in the home care industry, focusing on innovative programs that ensure seniors and high-risk populations can maintain health and independence in their homes. For additional information, please visit helpathome.com.