#Japan #Tokyo #UPWARD #Sentcare Holdings #Sales Support

Introduction

In an era where digital transformation (DX) is vital for operational efficiency, UPWARD Inc., a Tokyo-based company, has proudly partnered with Sentcare Holdings Inc. to implement its cutting-edge sales support service, UPWARD. This collaboration marks a significant stride towards enhancing the efficiency of home care services offered by Sentcare Holdings.

The Need for Change in the Care Industry

Sentcare Holdings specializes in providing home care services, and as the industry grapples with increasing demand amid Japan's aging population, the need for an efficient operational model becomes evident.

According to Noriko Shiozawa, Executive Officer and Head of M&A Promotion at Sentcare Holdings, the company has long relied on traditional paper-based management. However, in response to continuous challenges, the leadership recognized the necessity to transition to a digital platform to streamline work processes and reform staff work patterns.

UPWARD: A Game-Changer

The decision to implement the UPWARD sales support service was influenced significantly by the comprehensive support provided by UPWARD’s experts. Having specialized knowledge and a commitment to supporting the DX initiative allowed Sentcare to proceed with confidence in their transformation. Furthermore, the innovative 'stay detection' feature sets UPWARD apart; it automatically monitors and detects visitations, which is incredibly conducive to the daily routines of caregivers.

Shiozawa stated, "Through the continued use of UPWARD, we are dedicated to reforming work styles and enhancing care quality to deliver services that bring joy to our customers and the local community."

Upcoming Webinar on DX in the Care Industry

In line with this partnership, UPWARD and Sentcare Holdings are set to host a free online webinar on April 22, 2025, focusing on digital transformation in the caregiving industry. The webinar will address pressing issues such as labor shortages and increasing operational burdens in light of Japan's declining birth rate and aging population.

Participants can expect insights from on-the-ground cases of successful DX implementation, discussions on key success factors, and future developments within the field. For more information and to register, visit here.

What is UPWARD?

UPWARD is a sales engagement service that leverages advanced location tracking technology to automatically detect sales activity and log data into CRM systems, optimizing the sales efforts of on-site representatives. By improving the efficiency of fieldworkers, UPWARD facilitates creativity and propels growth for both businesses and society.

Currently, UPWARD is being employed by numerous leading companies and startups, particularly in industries where visitation is paramount. Impressively, the service enjoys a contract renewal rate of 99%, underscoring its effectiveness and reliability in driving success.

Company Overview

Company Name: UPWARD Inc.
Founded: March 2002
CEO: Ryusuke Kaneki
Location: Marunouchi Eiraku Building, 26F, 1-4-1 Marunouchi, Chiyoda City, Tokyo
Services: Development and provision of the sales engagement service "UPWARD"
Website: UPWARD

For press inquiries, please contact the PR team at UPWARD Inc. at 03-6897-3683 or via email at pr@upward.jp.