Mitsubishi Estate Implements Pendo to Enhance Box Utilization and User Experience

Mitsubishi Estate Enhances Operations with Pendo

Mitsubishi Estate Co., Ltd., one of Japan's leading real estate developers, has announced the integration of Pendo, a software experience management (SXM) platform, into its operations. This strategic move aims to expand the use of Box, an enterprise content management application, and improve overall user experience as part of their internal digital transformation (DX) initiatives.

Overview of the Implementation

Pendo, which has a mission to enhance software experiences globally, provides tools that turn software interactions into assets for decision-making and growth. By deploying Pendo's capabilities, Mitsubishi Estate seeks to address key operational challenges, including:

1. Guided Navigation Based on User Literacy: Pendo allows for customized guidance based on user proficiency, ensuring that employees can navigate tools effectively, regardless of their technical skills.

2. Visualization of User Pathways: Understanding where users may struggle or feel confused, Pendo helps streamline interfaces and improve workflows to minimize frustrations and increase engagement with the software.

3. Future Expansion of Microsoft Application Usage: The integration of Pendo sets the stage for potentially expanding into Microsoft applications, leveraging Box as a starting point for broader software utilization across departments.

Goals and Future Prospects

Mitsubishi Estate envisions that by leveraging Pendo, they will not only enhance operational efficiency but also continuously improve the quality of the user experience. Their long-term goals include significantly reducing the volume of user inquiries and advancing their digital transformation across the entire organization.

About Pendo

Pendo stands for transforming software interactions into successful experiences. It is used every month by over 900 million software users worldwide, helping thousands of global companies enhance their user experiences. With Pendo, non-technical teams are empowered to analyze, evaluate, and respond to software challenges, ultimately maximizing business outcomes.

Pendo's comprehensive SXM platform manages all software assets within an organization—from customer-facing and employee applications to desktop, mobile, SaaS, and AI agents. Established as Pendo.io Japan Co., Ltd. in November 2020, the company has been continuously improving the software landscape in Japan.

Conclusion

As Pendo enhances Mitsubishi Estate's operational framework, the company looks forward to not only improving user engagement but also achieving a more effective and agile workforce. The partnership symbolizes a significant step toward reshaping how real estate management engages with technology, emphasizing the importance of user experience and software efficiency in a rapidly changing digital era.

For more information on Pendo and its offerings, visit Pendo Japan and explore detailed case studies of their implementation here.