#Italy #Diebold Nixdorf #North Canton #Autogrill #Avolta

Diebold Nixdorf Enhances Operational Continuity of Autogrill in Italy

Diebold Nixdorf, an industry leader in transforming banking and shopping experiences, recently announced an expansion of its partnership with Autogrill, a major provider of food and beverage services for travelers. This collaboration aims to elevate restaurant operations at airports, train stations, and other travel hubs across Italy. The focus is on ensuring high operational continuity, thus enhancing the overall traveler experience.

A Comprehensive IT Ecosystem

The partnership will leverage Diebold Nixdorf's advanced IT managed services, serving as a central point of contact for Autogrill's multifaceted IT ecosystem. In this role, Diebold Nixdorf plans to offer a comprehensive suite of services including maintenance and monitoring of restaurant technology, which encompasses both Diebold Nixdorf’s self-service kiosks and third-party solutions. Such streamlined management will ensure optimal availability and reliability for restaurant operations.

The agreement covers a range of critical aspects, including:

• - Second-level helpdesk support: Offering technical assistance for Autogrill's POS software, ensuring that downtime is minimized through adequate troubleshooting and service expertise.
• - Implementation services: Aimed at facilitating new restaurant openings and overseeing remodeling projects to guarantee seamless technology integration and customer service.
• - Flexible technology solutions: With innovative offerings like the modular DN Series® EASY ONE, Autogrill can now provide customers with flexible checkout options tailored to their preferences.

Lorenza Sbarbaro, Director of Southern Europe Retail at Diebold Nixdorf, emphasized the significance of this partnership by stating that the goal is to deliver a smooth and enjoyable experience for travelers visiting Autogrill establishments every day. The state-of-the-art services combined with robust retail technology solutions are designed to enhance service availability and reliability on a daily basis.

The Traveler-Centric Approach

Francesca Porta, Head of IT for Avolta in Italy, highlighted Autogrill's commitment to providing every traveler with a superior experience, free from friction. She pointed out that in the fast-paced environment of travel, where orders and payments must be processed efficiently, employing dependable technology is crucial. Porta expressed confidence in Diebold Nixdorf's expertise, stating that their advanced solutions are key to fulfilling Autogrill’s promise of an optimized service experience in its restaurants.

In the past three years alone, Autogrill has implemented approximately 1,500 DN Series® BEETLE A all-in-one POS systems across its establishments, marking a significant investment in enhancing operational capacity.

A Strategic Union in the Travel Sector

Autogrill's recent merger with Dufry has positioned it as a significant player in the travel food and beverage service sector, operating across 70 countries. With more than 5,100 points of sale globally, Avolta is committed to keeping travelers at the heart of its business strategy. The combination of established and innovative restaurant concepts across global travel hubs ensures that every point of contact is not just a transaction but an experience that adds value to the journey.

In summary, the extended partnership between Diebold Nixdorf and Autogrill reflects a strategic move towards enhancing operational efficiency and traveler satisfaction in Italy. As both companies aim for a frictionless dining experience, their collaboration is set to redefine the standards in the travel restaurant sector. For more information, explore Autogrill's official site and Diebold Nixdorf's innovative solutions.