#United States #Plano #digital banking #Alkami Technology #Cornestone Advisors

Alkami and Cornerstone Advisors Unveil 2025 Digital Banking Performance Metrics Report

Alkami Technology, Inc. has announced a new and detailed report in collaboration with Cornerstone Advisors, revealing the results of their recently conducted study on digital banking performance. This year’s report marks the sixth installment of its kind, emphasizing shifts in performance within the digital banking sector based on data collected during the fiscal year 2024.

The report, which evaluated a broad spectrum of participating banks and credit unions with an average asset size of $4.7 billion, offers invaluable insights into the evolving landscape of digital banking. The significance of this year’s research cannot be overstated; it introduces a percentile-based benchmarking framework that allows institutions to better gauge their performance amid a growing trend of parity in digital banking metrics across the board.

Key Insights from the Report

Key findings reveal that the digital landscape is rapidly changing, highlighting several notable metrics:

• - Live Chat Activity: Institutions reporting live chat metrics have surged by 61% since 2022, indicating a growing reliance on immediate customer service solutions.
• - Bill Payment Adoption: A rise in average bill payment adoption rates was seen, increasing from 29% to 35% in just one year—a clear sign that users are increasingly relying on digital platforms.
• - P2P Payment Users: The percentage of digital banking users engaging in active person-to-person (P2P) payments has seen a notable increase of 8 percentage points, rising to 34% in 2024.
• - Digital Checking Account Openings: The report shows an increase in digital account openings, with digital checking account openings accounting for 21% of all new activity, up from 16% in 2023.
• - Mobile Payment Transactions: A nearly 23% increase in the average number of monthly transactions among users of mobile payment options indicates that consumers are becoming more comfortable with mobile banking solutions.

Ron Shevlin, Chief Research Officer at Cornerstone Advisors, remarked that the metrics presented in this report provide executives with essential perspectives not only on the industry's digital performance but also on their own positions relative to emerging trends. He emphasized that the findings will empower leadership to formulate more comprehensive digital strategies that align with cross-functional objectives across their institutions.

Upcoming Webinar and Further Discussion

To delve deeper into the findings, an exclusive webinar will be held on April 30th at 12 PM CT, offering industry professionals a platform to engage with the report's insights directly. Registration details can be found on Alkami’s website.

Furthermore, this report is indicative of a much larger trend in digital banking as industry leaders are realizing that digital solutions not only enhance customer experience but also significantly affect their bottom line.

Acknowledgments and Future Outlook

Alkami has been recognized for its outstanding mobile banking platform experience, having received certifications from J.D. Power in both 2024 and 2025. As a cloud-based provider of digital banking solutions, Alkami continues to assist financial institutions across the U.S. in adapting and thriving in the increasingly competitive digital landscape.

For more in-depth insights into the 2025 Digital Banking Performance Metrics Report, visit Alkami’s official website for additional resources and information. As digital banking continues to evolve, reports like these will serve as essential tools for institutions looking to enhance their performance in a rapidly changing environment.