Rasa Unveils Next-Gen Voice AI for Enterprises at Customer Contact Week in Las Vegas

Rasa Introduces Multimodal Voice AI at Customer Contact Week

At the recent Customer Contact Week held in Las Vegas from June 11 to 12, 2025, Rasa, a prominent conversational AI platform, made headlines by showcasing its next-generation voice automation technology. This innovative architecture integrates structured logic with multimodal input, bridging the gap between real-time understanding and execution, a leap forward in enterprise communication.

During the event at the Caesars Forum, Rasa's team interacted with key industry leaders, discussing the future of voice AI and its implications for enhancing customer experience. Melissa Gordon, CEO of Rasa, highlighted the growing importance of voice as a strategic channel for customer interaction: "Companies require reliable solutions to effectively harness voice technology. What we are presenting today is structured voice automation designed for scalability, ensuring speed and efficiency that users expect."

Enhancing Real-Time Communication

Rasa's voice automation addresses long-standing challenges in voice technologies. By bypassing the traditional speech-to-text step, it eliminates delays and distortions that often hamper user experiences. With Rasa Voice, issues can now be understood as they are spoken, enabling systems to resolve them before the speaker even finishes expressing their thoughts. It’s more than just a cut in lag time; it creates a seamless interaction that builds user confidence.

The platform enhances conversation flows by incorporating live audio and context signals for immediate interpretation, effectively turning spoken words directly into actionable commands without the intermediate transcription stage. This approach not only facilities faster transitions to execution but also improves how intent, emotion, and speech patterns are recognized and processed.

A New Framework for Voice Technology

Central to Rasa Voice is the CALM framework (Conversational AI with Language Models), which harmonizes the flow of large language models with the reliability that businesses need. Instead of relying on basic prompts for outcomes, CALM translates user input into structured, traceable commands that align with standard business processes. This enables Rasa Voice to interpret user language while retaining nuances, context, and intent, linking these with tangible business outcomes clearly.

The automation produced is devoid of interruptions; it sustains a dependable performance under pressure, across various modalities, and at an enterprise scale. According to Loïc Mayet, Director of Information Systems at Groupe IMA—one of Europe's major insurance and assistance providers—Rasa's voice platform significantly enhanced their operational automation objectives, making them feel confident in their choice of this technology after evaluating several competitors.

Additionally, Swisscom, Switzerland's leading telecommunications provider, also adopted Rasa Voice to scale their customer service automation while maintaining exceptional quality. Their successful implementation illustrates Rasa's capability to meet the demands of large enterprises seamlessly.

Real-World Ready Voice AI

Rasa is committed to shaping voice AI that thrives in real-world applications. The platform emphasizes speed, accuracy, and cost-effectiveness from its very architecture. It enables teams to select optimal language models tailored for specific domains while establishing rigorous latency and throughput goals—helping to ensure secure and informed decisions that mitigate downstream risks.

As emerging technologies continue to evolve, Rasa's dedication to developing voice automation capabilities represents a crucial advancement for enterprises seeking to improve customer interactions. The new features are presently available in preview for select business environments, paving the way for a future where voice AI becomes a pivotal ally in enhancing operational efficiency and user satisfaction.

More details about this groundbreaking technology can be found on Rasa's website. Rasa's innovative approach not only reflects its commitment to simplifying complex conversational AI development but also boosts the scalability of enterprises' automation efforts, ensuring they maintain control over a large number of interactions securely. Rasa's reputation among Fortune 500 companies reinforces its role as a trusted partner in the AI-driven future of customer engagement.